Cannot connect to core capture designer

dankochan
dankochan Member
edited October 2, 2024 in Q&A #1

I am unable to login to core capture designer i am using using tenant password and email but I don't have a siteName.

Capture.PNG

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Comments

  • Shahid M
    Shahid M E Community Moderator
    #2

    Hi @dankochan,

    The SiteName is the "Tenant Name" in the screenshot below. You to get to this page by going into the Admin Console and then selecting the tenant.

    image.png

    When you're trying to log in to the Capture Designer, please make a note of the following…

    Core Capture Data Center = select "US Data Center 2" which points to corecapture.us.opentext.com
    Email Address / Password = this is your Tenant email address and password
    Site Name = this is the Tenant Name as shown in the above screenshot
    Subscription Name = to auto-populate the subscription name, click on the refresh button next to the field

    Hope this helps. Let us know if you have any other questions.

  • dankochan
    dankochan Member
    #3

    not working with tenant name and also not getting subscription name

    1.PNG

  • Shahid M
    Shahid M E Community Moderator
    #4

    @dankochan Can you please change the Data Center to "US Data Center 2" so that you're connecting to http://corecapture.us.opentext.com.

  • dankochan
    dankochan Member
    #5

    Thank you, it worked.

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