AutoSave-AutoPrint Services stopping

Elmer Klein · 2025-07-21T15:10:33+00:00

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Starting around Jue 27 I'm experiencing service outages for AutoSave/AutoPrint for OpenText Cloud Fax Processor. This causes faxes to "hang" and not be routed to the destination folder. I've had this happen 5 times since June 27, it seems something is causing CloudFaxInboundAuto-Saveand AutoPrintInbound RetreiveService and CloudFaxInboundAuto-Saveand AutoPrintInbound RountingService to stop. I must reboot the server to restart these services. We did have a maintenance window around this time - does anyone have an idea where I can look to see what is stopping these services?

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LaurenceLabonté

I don't think this question is for the correct product. This seems a Core Messaging (https://forums.opentext.com/forums/developer/categories/messaging-api) and not Core Fax or XM Fax.

You can also contact Support directly for any concern regarding service outage.