Core Fax (XM Fax)
Core Fax (XM Fax) is an enterprise-grade digital fax solution, offering businesses of all sizes the features and functionality to keep communications flowing. XM Fax is available in three on-premises editions, in the cloud or as a hybrid deployment.
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About XM Fax
XM Fax is an enterprise-grade digital fax solution, offering businesses of all sizes the features and functionality to keep communications flowing. XM Fax is available in three on-premises editions, in the cloud or as a hybrid deployment. Fax remains an essential tool for conveying sensitive information, especially for…
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Outbound Fax Failure
Sent to - https://faxus1.xmedius.com/faxservice/rest Request {"faxOptions":{},"userId":"CERTEFR@mtb.com","subject":"denial","recipients":[{"number":"7163064380","name":"fg"}],"comment":""} Response Status code response from Outbound Fax request: NotFound (00000000) Requesting more details on why this request is failing.…
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Need access to APIs in corefax to run our data gets.
We need a supported way to enable a service identity to retrieve fax metadata across users via the XM Fax SOAP API. Specifically, we need read-only access to operations such as Find Outbound Faxes, Find Inbound Faxes, Find Outgoing Faxes, Get Outbound Fax Advanced, Get Inbound Fax Advanced, Get Audit Logs, Get Accessible…
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Outbound failure with SOAP API
Soap call: <FaxJobs> <FaxData> <recipient-list> <Recipient> <fax>7163064380</fax> <first-name>Customer</first-name> <last-name>Support</last-name> </Recipient> </recipient-list> <processing-options> <user>CERTEFR@mtb.com</user> <password></password> <delete-input-files>yes</delete-input-files> </processing-options>…
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Delivery of XMOutboundFax failed
Looking for help on this error message 2026-05-13T14:11:25.2685708-04:00 0HNLH38MFMDJ8:00000001 [INF] OutboundFax request URL: https://intdevapi.mtb.com/xmedius (1d183783) 2026-05-13T14:11:25.2695197-04:00 0HNLH38MFMDJ8:00000001 [INF] XML Request: <?xml version="1.0" encoding="UTF-8" standalone="no"?> <FaxJobs> <FaxData>…
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SOAP API Error Sending Fax - User not found
Trying to use the SOAP WS to send a fax. The userId value is what I have registered in my cloud account associated with my email. I also made sure I had the header for XM-Token-Authorization that was provided to me by our account rep. Sample POST body: <soapenv:Envelope…
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Status code in API response
High volume of faxes are being sent on daily basis via OpenText system. However, as part of response to API, either SENT or FAIL in the payload. Checking if actual status code of fax transmission can be added as part of API response. Response status code like BUSY, ERR, VOIC, DDCC, ICPT
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call center integration
We have an Intermedia call centre system that expects to deal with the faxes in form of emails with graphic attachment (preferably PDF). For incoming faxes, the system plays a role of an email client that would pull the email/fax from the server For the outgoing faxes, the system would send the email with fax attachment…
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Transient system failure While Fetching Records from Open Text
We have faced issue while fetching the records from Open text. Error Received : Affected time : 2026-03-02T13:02:11.776Z UTC…
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Preview of a Fax Glitch
Composing a Fax, once the Preview is selected the return or Back is not working. Also, there is an issue on the image displayed after Minimizing the left Pane and Returning back. Please see the attached image.
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Allow to Select More than 1 Doc at a time
We recently migrated from RightFax to CoreFax and our users commonly fax several documents. Currently they need to select or drag&drop 1 by 1, instead of the option in RightFax of selecting several at once. Could it be possible to add this useful feature to add productivity. Thanks
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Visibility of Recipient Name in the Outbound History View
We migrated recently from RightFax to CoreFax and the visibility of the Recipient Name is one of the columns that currently we don't have. For our 2000 users is a very useful information we would like to have available. I attached a comparison of our previous RightFax view with our CoreView. Thanks
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Need help with rest API
I'm trying to use the post /delegations from this link https://developer.opentext.com/ce/products/core-fax/apis/core-fax-api#delegation/post_delegations while using powershell. I get the 599 error This is my script invoke-RestMethod -Uri https://faxus1.xmedius.com/faxservice/rest/v1/delegations -Method post -Headers…
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findOutboundFaxesAdvanced SOAP SAXParseException
We're constantly seeing this error for one request, but we don't see anything wrong with the xml. Can you please help us identify why we're seeing this? We're sending 50 items per request and it only recently started failing and we haven't made any changes to the service on our side <?xml version=‘1.0’…
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How to ingest XM Fax/Core Fax audit and event logs into SPLUNK?
I provided the following link to my company's SPLUNK team for setting up ingestion of XM Fax/Core Fax audit and event logs into SPLUNK.…
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AutoSave-AutoPrint Services stopping
Starting around Jue 27 I'm experiencing service outages for AutoSave/AutoPrint for OpenText Cloud Fax Processor. This causes faxes to "hang" and not be routed to the destination folder. I've had this happen 5 times since June 27, it seems something is causing CloudFaxInboundAuto-Saveand AutoPrintInbound RetreiveService and…
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Find Outbound Faxes SOAP API
Hello , what is the max count limit value that can be passed in findOutboundFaxes SOAP API call to retrieve the outbound fax history? I tried with 2000 as max count, and I am getting 2000 faxes but when i increase the max count value to 2001 or above the call is failing with respose as below,…
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Can we change user Group using Core Fax API?
Can we change user Group of an existing user, using Core Fax API? I found nothing in the API docs about it. That would be useful to bulk update users. Thanks
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REST API XMFax Access Credential Question
Hello, we recently installed XMFax in order to utilize the REST API features. We were provided a link to a REST API Developer website by our pro services engineer: OpenText XM Fax REST API On this page it says the access URL is https://localhost:8443/faxservice/rest/v1 We replace the localhost with our server name and it…
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From fax number while sending fax to users
Hi, when we send a fax from core fax is there a 'from' fax number which is associated with the record or pool of fax numbers we use to send the fax?