AI in Output Management

Dzoni90

Hi all,

We got the task to investigate and prepare some presentation regarding AI in Output Management.
Are there some examples of AI usage in Exstream? Are there any AI tools, or AI extensions that can be used in Exstream? In which versions of Exstream we can find some AI tools, can it be in server based or cloud based Exstream?
If there is some usage of AI in Exstream, is there any kind of documentation for that, demos, where we can learn more, and that can be used for presentation?

Thank you in advance for any help!

Kind Regards,

Nikola

Vyv

OpenText Experience Aviator is the first port of call to make - available in the cloud based OT Communications product.

Anything else will have to be a third-party add-on. You can make it available to Exstream with business process automation software. There are many solutions out there which are cheap and very easy to implement, especially if you already have a Kubernetes system running some images for you.

Image and text generation is probably not a main priority when it comes to AI use in a CCM product as an organisation's communications tend to be somewhat structured, repeatable, compliant and legally binding etc, etc.

What I would like to see instead is AI battling template lifecycle management, dynamic communication routing, customer journey management and live error handling. There are signs that this is exactly what will be available in the near-future.

What would you like to see yourself in the product?