Transient system failure While Fetching Records from Open Text

Question

We have faced issue while fetching the records from Open text.

Error Received :

Affected time : 2026-03-02T13:02:11.776Z UTC

org.springframework.ws.soap.client.SoapFaultClientException: Transient system failure at org.springframework.ws.soap.client.core.SoapFaultMessageResolver.resolveFault(SoapFaultMessageResolver.java:39) at org.springframework.ws.client.core.WebServiceTemplate.handleFault(WebServiceTemplate.java:851)

Kaustubh Joshi · Answer

Actually don't have soap details in loges.. so want to know the reason behind the cause ?

LaurenceLabonté · Answer

If you can share the full SOAP request and the exact SOAP response from the server (or the fault message content), I can help determine what caused the error on the API side

If you are concerned about sensitive information in this request, this can be sent via a support request (or via your OT contact)