Is there a DeliveryRetryPattern setting that will suppress any attempt to retry a failed facsimile transmissions?
There are retry patterns that severely limit (or eliminate) fax retries.
We usually recommend that you not specify the DeliveryRetryPattern in your input; rather, there is a profile setting on your account that can be used to control retries for all of your jobs.
If you can provide your user ID (and what system you are testing on), we can set up your profile with a different pattern and you can test that out.
The account userID is "T2/GLOBALP". Please set that account so that facsimile retry is disabled.
OK, you're all set. Please give that a try.
Change works great. Thanks.
Apparently my account got set back as it is now doing RETRY again. Is there any way to get this permenantly turned off for the account "T2/GLOBALP"? If not, then can you share the DELIVERYRETRYPATTERN spec that I can use at JobSubmit time to force no retry?
Your account is still set with a minimal or no retry pattern at this time.
However, there are a couple of scenarios where internal errors could cause a retry to occur even if your are configured without them.
Can you provide the job number where you saw the unexpected retries?
Job number 2800864. I was testing a fax transmit to a voice line with voice mail, so there was an answer but no fax tone. The retry is inferred as it should not take 11 minutes for a single facsimile to time out .
Additional question. I have two accounts that my software will be using on the OpenText production service. They are:
hvfax@globalp.comhvfaxc@globalp.com
Who do I contact to get them set for no retry? The user administration screens don't appear to have any retry provisioning controls.
Thanks for the job number.
We've done some investigation, and it turns out that there is a special retry category for calls where voice answer is detected. The retry pattern specified in your profile didn't have a specification for voice answer, so it used the default (which is 2 attempts 10 minutes apart).
I've updated your spec so you should now have no retries for voice answers as wel.
As for your production settings, please contact either your sales engineer or customer care and ask to have your retry algorithm set to no retries.
