Hi ,
We are getting error while running the diagnostics report and it as follows:
"No authorization exist for workspace functions" . Check the rcs.log
We checked the rcs.log and it says as follows------------------------
2013-12-11 15:35:22,911 TINFO [SMessage Receive Queue Popper 3] otx.notification : com.opentext.ecm.services.notification.impl.NotificationServiceImpl - No users registered for event
2013-12-11 15:35:22,911 ERROR [http-8080-5] otx.OTDS : com.opentext.otds.client.WebServiceOtdsCaller - Error Code=-1073741823 message=com.opentext.otds.common.exceptions.DSRuntimeException: java.lang.NullPointerException<Wed Dec 11 15:35:22 GMT 2013|bp1xgbap1417.bp1.ad.bp.com;node001> [{}] (java.lang.NullPointerException)
2013-12-11 15:35:22,911 DEBUG [http-8080-5] otx.servicecontrol : com.opentext.ecm.services.ServiceLocator - getService(String, Class):entry: serviceId=core/NotificationService; Class=interface com.opentext.ecm.services.notification.INotificationService
2013-12-11 15:35:22,911 TINFO [http-8080-5] otx.notification : com.opentext.ecm.services.notification.impl.NotificationServiceImpl - No users registered for event
2013-12-11 15:35:22,911 ERROR [http-8080-5] otx.OTDS : com.opentext.otds.client.OtdsClient - Exception caught in authenticateHTTP
com.opentext.otds.OtdsException: Error Code=-1073741823 message=com.opentext.otds.common.exceptions.DSRuntimeException: java.lang.NullPointerException<Wed Dec 11 15:35:22 GMT 2013|bp1xgbap1417.bp1.ad.bp.com;node001> [{}] (java.lang.NullPointerException)
at com.opentext.otds.client.WebServiceOtdsCallerV2.checkWebServiceV2Response(WebServiceOtdsCallerV2.java:249)
at com.opentext.otds.client.WebServiceOtdsCallerV2.authenticateHTTP(WebServiceOtdsCallerV2.java:173)
at com.opentext.otds.client.OtdsClient.authenticateHTTP(OtdsClient.java:832)
at com.opentext.ecm.components.webservices.SecurityHandler.handleSapAuth(SecurityHandler.java:351)
at com.opentext.ecm.components.webservices.SecurityHandler.handleMessage(SecurityHandler.java:524)
at com.opentext.ecm.services.entlib.impl.SecurityHandlerInbound.handleMessage(SecurityHandlerInbound.java:82)
at com.opentext.ecm.services.entlib.impl.SecurityHandlerInbound.handleMessage(SecurityHandlerInbound.java:35)
at com.sun.xml.ws.handler.HandlerProcessor.callHandleMessage(HandlerProcessor.java:292)
at com.sun.xml.ws.handler.HandlerProcessor.callHandlersRequest(HandlerProcessor.java:135)
at com.sun.xml.ws.handler.ServerSOAPHandlerTube.callHandlersOnRequest(ServerSOAPHandlerTube.java:134)
at com.sun.xml.ws.handler.HandlerTube.processRequest(HandlerTube.java:116)
at com.sun.xml.ws.api.pipe.Fiber.__doRun(Fiber.java:598)
at com.sun.xml.ws.api.pipe.Fiber._doRun(Fiber.java:557)
at com.sun.xml.ws.api.pipe.Fiber.doRun(Fiber.java:542)
at com.sun.xml.ws.api.pipe.Fiber.runSync(Fiber.java:439)
at com.sun.xml.ws.server.WSEndpointImpl$2.process(WSEndpointImpl.java:243)
at com.sun.xml.ws.transport.http.HttpAdapter$HttpToolkit.handle(HttpAdapter.java:471)
at com.sun.xml.ws.transport.http.HttpAdapter.handle(HttpAdapter.java:244)
at com.sun.xml.ws.transport.http.servlet.ServletAdapter.handle(ServletAdapter.java:135)
at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doGet(WSServletDelegate.java:129)
at com.sun.xml.ws.transport.http.servlet.WSServletDelegate.doPost(WSServletDelegate.java:160)
at com.sun.xml.ws.transport.http.servlet.WSServlet.doPost(WSServlet.java:75)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)
at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)
at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
at java.lang.Thread.run(Unknown Source)
Please provide your thoughts
