Enhanced Email Options - From Address and ReplyTo not working

Karthisn · 2021-06-16T06:39:52+00:00

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Karthisn

I have submitted an email job with an enhanced email option and I setup the From address and Reply to as follows,

EnhancedEmailOptions = new EnhancedEmailOptionsType()

{

Subject = new EncodableStringType()

{

Value = "Test Email"

FromDisplayName = "Some Value",

FromAddress = "Noreply@website.com",

ReplyTo = "Noreply@website.com"

}

When I submit, I got Job ID but no email received. I do not find any jobs related to this job id in my portal.

The Job Id I got "2920166". when we removed FromAddress and ReplyTo it works fine.

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Comments

Prabhakr_2018

Please let us know the endpoint url for which job is submitted.

Karthisn

EndPoint URL: https://test2messaging.easylink.com/soap/sync

Prabhakr_2018

The Job is resulted in error in core side. Will be sending mail to respective team and get back to you.

flusme-errctl> item 10389

10389 (2920166-0) J326 Illegal keyword in job header

Problem with From Address Override

The header or recipient list contains the %me822:from_address

keyword, which instructs the system to use the indicated

address as the From: address of the email message instead

of the system-generated from address.

This error is generated if the indicated from address is

syntactically invalid, or if the user has not been authorized

to use this feature.

Check the syntax of the given address. If it is invalid, the

job should be resubmitted with a valid address. Otherwise,

contact the postmastering group to determine if this user

should be authorized to use this feature, and then the

configuration can be updated by SA.

XQN: n/a

Segment: me822

Keyword: from_address

Value:

Available actions are: retry

Edward Pieluc

The FromAddress is a reserved feature and is not allowed by default. Removing the FromAddress will allow the job to process. To discuss the from address options please contact your solution consultant.