Call Back URL Failed In Web Hook Method

Karthisn
Karthisn
in Core Messaging #1

Send Fax

  1. The “send fax” URL is failing. (https://t2api.us.cloudmessaging.opentext.com/mra/v1/outbound/faxes)
  2. We are getting an HTTP 500 error directly from this call.
  3. Documentation used
    1. https://developer.opentext.com/apis/82fa0a38-6512-4c21-8af1- f367734e4637/Cloud%20Fax#tag/Receive-fax-status-via-callback-URL-(fax-status-webhook)

Send Email

  1. The “Send Email” process is NOT calling our call-back webhook. (https://t2api.us.cloudmessaging.opentext.com/mra/v1/outbound/emails)
  2. No requests coming into the webhook urls
  3. Documentation used
    1.  https://developer.opentext.com/apis/81953d12-8428-4d94-9dde-06d1aca3ac92/Notifications%20-%20Email#tag/Receive-Email-status-via-callback-URL-(Email-status-webhook)

 

Comments

  • mparvathi_2021
    mparvathi_2021 Moderator, E Community Moderator
    #2

    Can you provide user ID or email address used to authenticate _OR_ a job ID (job number)?

  • Karthisn
    Karthisn
    #3

    User ID: T2/PMNTGATEWAY

    Job Id: flusme-2949918

  • Akash Venugopal
    Akash Venugopal E Member
    #4

    Send Fax seems to be working fine in the T2API domain.

    Are you getting any specific error message ?

    What is the sample JSON being used ?

  • hbuelow
    hbuelow E
    #5

    I am also having the same issue with send mail not calling the callback URL. Job id is flusme-2951306 and here's the excerpt from the json. The endpoint uses basic auth

      "reports":{

          "delivery_report":{

              "type":"summary",

              "report_destinations":[{

                  "url":"https://dev82708.service-now.com/api/x_336827_csi_notif/csi",

                  "username":"*****",

                  "password":"*****"

              }]

          },

           "final_report":{

              "type":"summary",

              "report_destinations":[{

                  "url":"https://dev82708.service-now.com/api/x_336827_csi_notif/csi",

                  "username":"*****",

                  "password":"*****"

              }]

          }

      }

  • Akash Venugopal
    Akash Venugopal E Member
    #6

    username and password are not accepted as keywords under the report_destinations element.

    The values can be passed through the URL instead.

    e.g.

    sftp://user:password@hostname/some/path/value

    or

    https://user:password@domain.com/

  • hbuelow
    hbuelow E
    #7

    Thanks Akash. I tried this and I am still not receiving a callback. I confirmed using Postman that the web service accepts the username and password in this format as well. Any ideas?

  • Akash Venugopal
    Akash Venugopal E Member
    #8

    The fields username and password will get ignored, as its not part of the schema.

    Please pass on the job ID which was received.

  • hbuelow
    hbuelow E
    #9

    The job id was flusme-2935607. Thanks

  • Karthisn
    Karthisn
    #10

    @Akash Venugopal We did not receive any specific error message and here is the sample JSON we have used,

    Email Request

    {

    "options": {

    "billing_code": "Billing code",

    "customer_reference": "Customer Reference",

    "email_options": {

    "from_display_name": "Company",

    "subject": "Document"

    }

    },

    "destinations": [

    {

    "email": "test@test.com"

    }

    ],

    "body": [

    {

    "type": "HTML",

    "data": "UGxlZpbmQgdGhlIGF0dGFjaGVkIGNsYWltIGRvY3VtZW50Lg=="

    }

    ],

    "attachments": [

    {

    "name": "b1c70d14-6cde-4061-959f-e0bfbfc2f24b.PDF",

    "type": "PDF",

    "data": "base64 string"

    }

    ],

    "reports": {

    "delivery_report": {

    "type": "summary",

    "report_destinations": [

    {

    "url": "https://sampleurl.com"

    }

    ]

    }

    }

    }


    Fax Request


    {

     "options": {

      

      "billing_code": "Billing Code",

      "customer_reference": "Customer Reference"   

     },

     "reports": {

      "type": "summary",

      "report_destinations": [

       {

    "url":"https://sampleurl.com"

         

       }

      ]

     },

     "destinations": [

      {

       

       "fax": "111111111"

       

      }

     ],

     "documents": [

      {

       "name": "temp.txt",

       "type": "text",

       "charset": "UTF-8",

       "data": "VGhpcyBpcyBzYW1wbdGV4dCBkYXRh"

      }

     ]

    }

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