Core Case API problem with Postman when trying to create a case instance

Hi @Florent Melchers

Do you found something to fix this ? I will be interested if you have a solution because I'm facing the same issue on the Postman call.
I also tried to make the call with a NodeJs script (some data have been replaced by chevrons <>):

  axios.post(
    '<data-center-base-url>/case/api/v1/case-definitions/<id>/cases',
    form,
    {
      headers: {
        'Content-Type': 'multipart/form-data',
        Authorization: `Bearer ${access_token}`
      }
    }  
  ).then((res) => {
    console.log(res)
  }).catch((err) => {
    for (const value of err.config.data.values()) {
      value.text().then((data) => console.log(data))
    }
    console.log(err.response.data)
    console.log(err.config.headers)
    console.log(err.response.status)
    console.log(err.response.headers)
  })

Where the response is:

Error response data: {

errors: [ { code: 4059, message: 'Error while creating case instance' } ]

}

Request headers: AxiosHeaders {

Accept: 'application/json, text/plain, /',

'Content-Type': 'multipart/form-data; boundary=axios-1.3.4-boundary-jE6PpKKwQVDSo_wEi7fob0fFi',

Authorization: 'Bearer <access_token>'

'User-Agent': 'axios/1.3.4',

'Content-Length': '651',

'Accept-Encoding': 'gzip, compress, deflate, br'

}

Error response status: 500

Error response headers: AxiosHeaders {

date: 'Wed, 29 Mar 2023 14:09:55 GMT',

'content-type': 'application/json',

'transfer-encoding': 'chunked',

connection: 'close',

'cache-control': 'no-cache, no-store, max-age=0, must-revalidate',

expires: '0',

pragma: 'no-cache',

'set-cookie': [

'BIGipServerdevxprod.ot2.opentext.com_80=3706034954.20480.0000; path=/; Httponly; Secure',

'BIGipServerdevxprod.ot2.opentext.com_80=3706034954.20480.0000; path=/; Httponly; Secure',

'BIGipServerdevxprod.ot2.opentext.com_80=3722812170.20480.0000; path=/; Httponly; Secure'

],

'strict-transport-security': 'max-age=31536000 ; includeSubDomains, max-age=297402057; includeSubDomains, max-age=297402057; includeSubDomains, max-age=297402057; includeSubDomains',

vary: 'Origin, Access-Control-Request-Method, Access-Control-Request-Headers',

'x-content-type-options': 'nosniff',

'x-frame-options': 'DENY',

'x-response-time': '1969',

'x-vcap-request-id': '9d3c0564-2e31-413f-5b43-d6d054180e7f',

'x-xss-protection': '1; mode=block',

'access-control-expose-headers': 'Content-Disposition, Content-Length',

'access-control-allow-origin': '*',

'access-control-allow-headers': 'origin, x-requested-with, accept, authorization, content-type, x-view-request-id',

'access-control-max-age': '3628800',

'access-control-allow-methods': 'HEAD, GET, DELETE, PUT, POST, PATCH, OPTIONS',

'access-control-allow-credentials': 'false'

}

Sended FormData 'caseInstance' key value: {"caseType":{"id":"<case_type_id>"},"caseConfigId":"<id>","caseProperties":{"defaultAttributes":{"caseTitle":"Ouverture de compte John DOE 3","summary":"Ouverture de compte John DOE 3","clientName":"John DOEEE","caseAssignee":{"id":"<id>","email":"matthieu.vigier@aerow.fr","name":"Matthieu Vigier","label":"Matthieu Vigier","isAdmin":true}},"customAttributes":{"data":{"ca_nom":"DOEEE","ca_prenom":"John"},"caseConfigId":"<id>"}}}

I also made an other call on Postman, where I called the file 'caseinstance.json' as described in the doc and I got the following error, which look different of the one you got:

"errors": [
  {
    "code": 3406,
    "message": "Case exception"
  }
]

So if you don't found any solution, any suggestion will be appreciated

Hi @Florent Melchers

Yes I'm able to do every GET calls. I didn't tested all the POST one for the moment as I only needed to test the case creation.

Actually I'm stuck on your error message or the one I had above. And as it is only some error status code 500, I don't really have information to debug this.

Thank you for your time, I'll stay tuned