Email Events/Reports Discrepancy between webhooks and polling

Geozzz
Geozzz Member
edited July 10 in Core Messaging #1

Hi Team,

According to the API documentation https://developer.opentext.com/ce/products/notifications/apis/sms-email-notifications-for-cloud-messaging , email events returned from webhooks should return the same data as polling:

"When the callback URL is set via either of these methods, OpenText messaging service will post Email status as application/json to this end point. The schema is the same as in the response from "Get Email status" method except that the values of "job_state" parameter will not include "complete" even if all deliveries are complete."

However, when we compare the webhook data to the data returned by /mra/v1/outbound/emails/status, we receive different payloads.

Webhook data:
{

"job_id": "test2-1601284132",

"entry_time": "2024-07-10T01:08:37.000Z", 

"job_state": [        "Delivered",        "Reporting",        "Posted"    ],

"deliveries": [       

{           

"ref_base64": "MzMzMw==", 

"email": "teessing0x0123x@yahoo.com",

"delivery_attempts": [

{                   

"state": "Posted",                   

"first_attempt": "2024-07-10T01:14:16.000Z"               

},

"events": {                   

"email_delivery_events": {                       

"dsn": {                           

"event_time": "2024-07-10T01:14:00.000Z",                           

"value": "5.0.0"                       

}                   

}               

}          

]       

}   

]

}

/mra/v1/outbound/emails/status data:

{

  "job_id": "test2-1601284132",

  "entry_time": "2024-07-10T01:08:37.000Z",

  "job_state": [

    "Delivered",

    "Posted"

  ],

  "html_open_tracking": {

    "total_open_count": 0,

    "distinct_open_count": 0

  },

  "deliveries": [

    {

      "ref_base64": "MzMzMw==",

      "email": "teessing0x0123x@yahoo.com",

      "delivery_attempts": [

        {

          "state": "Sent",

          "first_attempt": "2024-07-10T01:14:16.000Z"

        }

      ],

      "events": {

        "email_delivery_events": [

          {

            "dsn": {

              "event_time": "2024-07-10T01:14:00.000Z",

              "value": "5.0.0",

              "message": "\"%20smtp;%20552%201%20Requested%20mail%20action%20aborted%2C%20mailbox%20not%20found\""

            }

          }

        ]

      }

    }

  ]

}

Is there any way we can make the webhook data match the data returned by /mra/v1/outbound/emails/status? At the very least, can the deliveries[0].events.email_delivery_events.dsn.message be included in the webhook data?

Also, the deliveries[0].delivery_attempts[0].state of the two do not match? Is this expected?

Thanks,
Geovanni

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