How to tell how many retries
When we check the status of a fax job and it fails, is there a way to get how many times the fax was retried before it is marked as failed? Right now we can tell the time between when it started and when it finally failed, but without knowing the algorithm and assuming things, we don't have a way to know if the fax was actually retried X number of times.
Comments
-
JobDeliveryStatus API response contains both number of retries and algorithm. Please refer to the attached screenshots.
0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
Prabhakaran R
OpenText0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
Is this not included in the REST API?
0 -
Can you provide your UserId to check your profile?
0 -
you can send to my emailId : mparvathi@opentext.com
0 -
We have verified your profile and it's properly configured to get all the delivery attempts.
In the SOAP API delivery attempts will be shown by using <Attempts> element but in the REST API you can get the number of attempts by seeing the array element "delivery_attempts".
0 -
Here's an example of what we are seeing. The delivery attempts is only a single element, so I'm not seeing how to tell how many different attempts there are:
{ "job_id": "xsi-1936145613", "customer_reference_base64": "", "entry_time": "2021-07-22T15:10:35.000Z", "job_state": [ "Complete", "Posted" ], "deliveries": [ { "ref_base64": "Njc5ZTZlZTctNmMyOC00MDk1LWE=", "fax": "[phone]", "delivery_attempts": [ { "state": "Error", "gamma_code": 3931, "first_attempt": "2021-07-22T15:10:35.000Z", "delivery_time": "2021-07-22T15:40:48.000Z", "pages_delivered": 4 } ] } ] }
0 -
If your profile is configured with attempt_logging:N then you will be seeing only last attempt details. But we could see your profile is properly configured as attempt_logging:Y so you should be able to get all the delivery attempt details under "delivery_attempts".
Below is one of your jobs which has 2 attempts and both of them are showing as expected as shown below for the job#xsi-1712721249
By calculating the size of the above delivery_attempts array you can know how many attempts were made for any job.
0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
JobDeliveryStatus API Response has both the number reties and algorithm values. Please refer to the attached screenshots.
0 -
JobDeliveryStatus API response has both number of retries and algorithm values. Please refer to the attached screnshots.
0 -
JobDeliveryStatus API response has both number of retries and algorithm values. Please refer to the attached screenshots.
0
Categories
- All Categories
- 117 Developer Announcements
- 52 Articles
- 147 General Questions
- 136 Services
- 56 OpenText Hackathon
- 35 Developer Tools
- 20.6K Analytics
- 4.2K AppWorks
- 9K Extended ECM
- 912 Cloud Fax and Notifications
- 82 Digital Asset Management
- 9.3K Documentum
- 30 eDOCS
- 175 Exstream
- 39.8K TeamSite
- 1.7K Web Experience Management
- 6 XM Fax