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findOutboundFaxesAdvanced API issues
Hi all, I have been getting many 500s (which return as 400 in the status code field of the response) with the following error: The search failed to complete within the time allowed. Please simplify your search criteria/options or retry later From investigating it looks like the issue is with the performance of the…
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Getting 500 Internal server error while consuming endpoint
Hi Team, We are consuming the below endpoint which is recently converted in HTTPS. Source IP: 148.173.200.38 While consuming the end point we are getting 500 Internal Server error. We need your help to troubleshoot the exact cause of the issue and we can also connect over Webex to do the same together. Looking for hear…
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XM Fax API access to inbound routing table
Is there a means to read the rules of the inbound routing table, short of screen scraping? My aim is to automatically identify directory fax number assignments that are shadowed by inbound routing rules. Or perhaps someone has a better idea? Suggestions are greatly appreciated!
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Invoking API to send fax and receivve response
I want to send fax to third parties using an API call. We would send destination number and fax body in API and return the success/failure response. Want to know if we can programmatically call this API to send request to send fax and get response back. Below is the URL of OpenText Messaging Fax REST API.
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AddressBlockAdd Soap API equivalent REST API
Hi Please help us with REST API URL for AddressBlockAdd functionality. Soap url: http://ws.easylink.com/AddressBlockAdd/2011/01?WSDL Rest URL: ??
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(Outbound) JobsubmitResult & OpenText Messaging Fax REST API : Missing Response
Hi All the jobsubmitResult from SOAP is having Submissiontime and Completiontime, but the FAX REStAPI is sending only the job submitid, it is not sending any Submissiontime and completiontime. Please help Soap API Response…
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RightFax COM API --> Web API conversion setting UniqueId
I'm converting a COM API client to WebAPI, and encountering a problem setting UniqueId when sending a fax. In COMAPI we would create a Fax Object, add attachments and set the fax.UniqueId, add attachments, set phone and send RFCOMAPILib.Fax fx = faxServer.CreateObject[RFCOMAPILib.CreateObjectType.coFax];fx.UniqueID =…
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Is Cloud Fax and RightFax the same?
I am currently trying to learn how to send a fax via api. And based on opentext documentation I only saw CloudFax. But I read rightfax also has an api. Are the two just the same? if not, what are they differences? I hope someone can help me for this. Thanks
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RightFax 22.2 update 548, COM API login fails if Admin account has a password
Hello, I have a RightFax integration application that uses the RightFax COM API and as soon as we updated form Update level 0 to Update level 548, the integration is unable to open a connection to the server, only if the account has a password assigned to it. I am seeing a COM Interop exception that is not specific…
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Web API for RightFax 21.2
We are upgrading Rightfax with version 21.2, earlier we were using version 10.6. In newer version 21.2 we are planning to integrate send/receive fax using web API. We have installed RightFaxSDK to integrate send/receive fax functionality. To use the API methods when we access the RightfaxSDK API url…
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Sharing Violations with Active faxes
We have a folder on our server where faxes are dumped to prior to their transmissions. Common extensions that appear here are error, bak, and eml. Are there any sharing violations the RightFax has on these files if I we wanted to read or copy its contents from another program? Is there a grace period where bak or eml are…
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RightFax 20.2 Update 4891 COM API question
Hello, We have a customer using an integration with RightFax 20.2 using the COM API. The customer recently moved from update 4151 to update 4891 and users are being identified as groups now. The integration is behaving as expected on update 4151 and the only change was moving to 4891. Were there any intended changes in COM…
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Rightfax Send fax RestAPI failed with special characters
We are using RightFax 21.2 integration with Rest API. While using Sendjobs API method, we are sending Recipient details, with "citystate" parameter having some special characters like & or #. When we pass this parameter in 'SendJobs' API method, it returns status code 400 with error message "Recipients[0] is invalid" If we…
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RightFax Version 20.2.3.4739 Causes API Call Misbehavior, with RightFax/API/Documents
When we invoke the REST call to our url , http://172.31.23.95/RightFax/API/Documents?jobId=10361&userId=2&filter=JobSucceeded&skip=0&top=50&userId=2 We get back…
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RightFax COM API (RFCOMAPILib)
Hi, I am trying to create an application that using RightFax COM API (RFCOMAPILib) that connect to our CloudRrightFax server but I am getting an "Access Denied" when running the command OpenServer() in my code. I am able to login in the RightFax cloud using the account used on the API. Appreciate any help. Thanks
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XM FAX Cloud - Outgoing Call with Anonymous Caller ID
Case with HLS/US: We see some outgoing calls getting the error 800. When we associate the user profile with the External number (Outbound Fax Number - outbound only), we still see the error repeating.. If we associate the user profile with a ported number, we see the outgoing call is sent successfully. In the enterprise…
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Error Code: R236 - The PDF file could not be translated - what does this mean?
Hi, Our Fax2Mail service is not processing fax jobs - they are all sitting in the outbox with the error: Error Code: R236 Error: The PDF file could not be translated to fax by the system. Please verify your document format. We are trying to understand what the PDF error is, and how we address it. Does anyone know how to…
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Export pcl file from RightFax 10.6 version
We need to export cover sheet pcl file from RightFax 10.6 version and import into new installation of RightFax 21.2 version. Can anybody please suggest, is there any way to export cover sheet PCL file from RightFax 10.6 version? Any help would be appreciated.
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Fax2Mail Reports for Same Day Jobs
Hi there, I'm using a Fax2Mail - basically OpenText is sending all incoming faxes to an API endpoint on my end. I want to set up a report that's generated 3 times a day and indicates all jobs that failed that day - up until the time that the report was generated. The issue is that the OpenText admin portal only allows me…
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How to tell how many retries
When we check the status of a fax job and it fails, is there a way to get how many times the fax was retried before it is marked as failed? Right now we can tell the time between when it started and when it finally failed, but without knowing the algorithm and assuming things, we don't have a way to know if the fax was…