Document viewer in trial subscription doesn't work

kanishchev

Dear colleagues,

the viewer service doesn't display a document due to it uses an incorrect document download URL. How to fix this issue?

the URL is:

https://na-1-dev.api.opentext.com/v2/content/asd123/download

but should be:

https://na-1-dev.api.opentext.com/css/v2/content/asd123/download

Roger K

It should be generating them with the url https://css.na-1-dev.api.opentext.com/v2/content/asd123/download. This is a special host for large content file transfers - which of course content can be. The https://na-1-dev.api.opentext.com/css/v2/content/asd123/download route is depricated. All css urls embedded in responses from css and other services such as viewing and cms, should be pointing to css.na-1-dev.api.opentext.com so that you can always get a file no matter how large it is.

More info here: https://developer.opentext.com/imservices/products/contentstorageservice/documentation/contentstorageserviceoverview/2

kanishchev

I mean that the URL is generated like this not with my app but in the Viewer Services somewhere inside.

Roger K

It should be generating them with the url https://css.na-1-dev.api.opentext.com/v2/content/asd123/download. This is a special host for large content file transfers - which of course content can be. The https://na-1-dev.api.opentext.com/css/v2/content/asd123/download route is depricated. All css urls embedded in responses from css and other services such as viewing and cms, should be pointing to css.na-1-dev.api.opentext.com so that you can always get a file no matter how large it is.

More info here: https://developer.opentext.com/imservices/products/contentstorageservice/documentation/contentstorageserviceoverview/2

kanishchev

https://forums.opentext.com/forums/developer/discussion/comment/966952#Comment_966952

Roger, thank you, helped!

a tip - in the example contract_approval app in the DocumentDialogView.jsx use this code:

url: baseUrl.replace ('//', '//css.') + '/v2/content/' + blobId + '/download?avs-scan=false',

gvicari

@kanishchev, it is possible you are working with an outdated version of the Contract Approval app. In GitHub (https://github.com/opentext/demo-contract-approval-app) you can find the latest version, which is pointing to the proper "https://css.na-1-dev.api.opentext.com"-based URL.