Issue with Callback endpoint

jrdesire

There seems to be a bug based on your documentation:

"When the callback URL is set via either of these methods, OpenText messaging service will POST the final fax status as application/json to this end point. The schema is the same as in the response from "Get fax status" method except that the values of "job_state" parameter will not include "complete" even if all deliveries are complete."

However, when calling the "https://api.us.cloudmessaging.opentext.com - Production North America", the result that is returned is in XML (SOAP).

Using the exact same body when sending the fax but calling the "https://t2api.us.cloudmessaging.opentext.com - Pre-production" endpoint, the callback returns in JSON.

How can this be fixed so that the callback is in JSON using the same "Get fax status" schema?

rmallya

Hi,

The callback response format of Job Status, depends on profile settings. In order to receive the response in JSON, the user profile "report_format" will have to be set to "restful_wsda". Please reach out to customer support to get this changed for your user.

jrdesire

Where can we find the XML schema and all the expected codes when the report_format is in XML?

JoshAlter

+1 This is critical to our implementation and we are struggling to locate the compendium of resources surrounding the xml return schema.

Thank you!

Arun Prasad

https://forums.opentext.com/forums/developer/discussion/comment/967488#Comment_967488

We advise you to use JSON. However, we are also looking at getting XML document.

https://forums.opentext.com/forums/developer/discussion/comment/967598#Comment_967598

If this is an emergency, please raise a support ticket.

jrdesire

Hi Arun,

We've created a ticket and they told us to go to the forum. We also would like to use JSON instead of XML, however there is no way for us to update the user profile without contact you. When we've contacted you to make the update, they redirected us here because the update of the status still did not make calls in JSON.

rmallya

Hi,

Please reach out to sales representative or customer support to change profile element "report_format" to "restful_wsda".