"Is the Sign-In Delay Impacting Your Journey? Let’s Fix It!"

Vidhya Devaraj

Hi team,

We've encountered a couple of issues that need attention:

Issue Identified:
The primary challenge lies with the sign-in page of the website. Users are experiencing significant delays when attempting to access the platform. Specifically, there are three notable issues:

1. Loading Page Issue: Users face prolonged loading times when accessing the sign-in page.
2. Authentication Delay: The message “Please be patient while we authenticate you to your destination” appears, often resulting in delays of several minutes.
3. Sign-In Response Issue: The sign-in process occasionally fails to respond, preventing users from logging in.

Impact:
These issues directly impact user experience by causing frustration and hindering access to the platform. Effective resolution is crucial as it directly affects the ability of users to reach their final destination and complete their tasks. As the saying goes, "Every first step may take time, but it is essential for reaching significant achievements". Addressing these issues will streamline the sign-in process, saving time and enhancing overall user satisfaction.

Recommendation:
Immediate attention to the sign-in page is necessary to resolve these foundational issues. By improving the sign-in process, we can ensure a smoother user experience and pave the way for successful engagement with the platform.

Attachments:

Request: We’re Experiencing Sign-In Delays and Loading Issues – Your Expertise Could Turn These Challenges Into Seamless Success. Can You Help Us Make the Journey Smoother?

Karen Weir

Thank you for reporting this! We will raise the poor experience with our Corporate IT department.