Issue Accessing PCS Conversion.asmx After PowerDocs 22.3 Installation

Rati · 2025-04-16T06:44:48+00:00

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Hello OpenText Community,

We are in the process of installing PowerDocs version 22.3 on our server, following the Server Installation documentation provided by OpenText.

Here are the steps we’ve completed so far:

Installed all prerequisites, including JDK and Tomcat.

Deployed the required WAR files.

Verified that the WAR files are running correctly in Tomcat (see attached screenshot

Tomcat.png).

Confirmed application accessibility through the browser.

We then proceeded to install the Professional Conversion Server (PCS). However, when trying to access the Conversion.asmx endpoint, we encountered an error (screenshot attached: PCS-Conversion.asmx.png).

I have also attached the relevant logs for reference.

Has anyone encountered a similar issue, or can anyone guide us on how to resolve this error?

Any suggestions or insights would be greatly appreciated.

Best Regards,
Rati

logs 24.zip

PCS-Conversion.asmx.png

Tomcat.png

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Karen Weir

If you share your My Support ticket number, I can help determine the progress that the agent is making. Also, have you referred to the Tips & Tricks in section 7.6 https://webapp.opentext.com/piroot/crmsrv/v220400/crmsrv-igd/en/html/_manual.htm ?

Rati

Hi Karen,

Thank you for responding to my issue.
Please find the ticket number CS046673 and the attached link for your reference.

Standard Ticket - My Support Portal

Looking forward to your response.

Best Regards,

Rati