How to Delete "In Use" Storage Providers?

Cristian Gonzalez · 2025-06-12T03:53:54+00:00

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We need to delete one or more Storage Providers in OpenText Content Server, but the system prevents deletion because they are marked as "in use".

I need to delete these Storage Providers because I’m encountering an error while updating my Content Server from version 16.2.8 to 16.2.9.

The error is the following:

otcs.log:

06/10/2025 16:23:18 ERROR Expected '200' but found '500'

06/10/2025 16:23:18 ERROR Response body was '{"error":"Error loading Storage Provider configuration."}'

Verify Content Server Database, Level 6 Diagnostic:

Could not retrieve version by ID 1013453

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Greg Griffiths

we would need to see more of the various logs to help support you here, as this appears to be a specific issue you may be better asking OT Support and providing the logs and sysreport etc to them.