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SOAP API Error Sending Fax - User not found

Josh McDonald

Trying to use the SOAP WS to send a fax. The userId value is what I have registered in my cloud account associated with my email. I also made sure I had the header for XM-Token-Authorization that was provided to me by our account rep.

Sample POST body:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="http://ws.xm.faxserver.com/">
    <soapenv:Header/>
    <soapenv:Body>
        <ws:sendFax>
            <userId>caipa-helios.service</userId>
            <subject>Test Fax</subject>
            <comment>Test Comment</comment>
            <recipient>
                <number>9725329272</number>
            </recipient>
            <attachment>
                <name>text.txt</name>
                <contents>SGVsbG8gV29ybGQh</contents>
            </attachment>
        </ws:sendFax>
    </soapenv:Body>
</soapenv:Envelope>

Response:

<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/" xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <SOAP-ENV:Header/>
    <S:Body>
        <S:Fault xmlns:ns3="http://www.w3.org/2003/05/soap-envelope">
            <faultcode>S:Server</faultcode>
            <faultstring>User not found</faultstring>
            <detail>
                <ns2:FaxException xmlns:ns2="http://ws.xm.faxserver.com/">
                    <code>403</code>
                    <detail>caipa-helios.service</detail>
                    <message>User not found</message>
                    <time>2026-06-03T11:13:32.521-04:00</time>
                    <vendorCode/>
                    <version>26.2.1.209</version>
                </ns2:FaxException>
            </detail>
        </S:Fault>
    </S:Body>
</S:Envelope>

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Comments

LaurenceLabonté

The field userId must be the email of the user, not it's username.

Josh McDonald

Thank you! That at least got me a different error. Any ideas on this one?

                    <code>201</code>
                    <detail>Enter a valid sender fax number.</detail>
                    <message>An error occurred while sending the FAX</message>

I checked my profile on the portal and I don't have an "outbound fax number" assigned to my account. Is this the problem?

LaurenceLabonté

You need to configure a valid Outbound Fax Number.

The simplest approach is to set one at the enterprise level, so it applies globally. Alternatively, you can configure an outbound fax number at the user level if you need more granular control.

It is also possible to pass an outbound fax number directly in the request, but it must be a valid number associated with your enterprise—otherwise, the request will be rejected.

For more details on what qualifies as a valid fax number, see:

Once logged in the portal → Help → Online help → Tab Portal Online Help → Core Fax service → Managing fax numbers → Outbound fax numbers

Josh McDonald

I got a fax number assigned to the enterprise for testing purposes and was able to send a fax successfully. Now, I need to check the status of the fax by the faxId returned in the Outbound Fax Response. I pulled this straight from the Postman collection and inserted my own faxId.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ws="http://ws.xm.faxserver.com/">
    <soapenv:Header/>
    <soapenv:Body>
        <ws:getOutboundFax>
            <faxId>9FAD8F89-C428-423C-B8D1-9195FA7966E2-3299453-OF</faxId>
        </ws:getOutboundFax>
    </soapenv:Body>
</soapenv:Envelope>

The error response I get is:

<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
    <S:Body>
        <S:Fault xmlns:ns4="http://www.w3.org/2003/05/soap-envelope">
            <faultcode>S:Server</faultcode>
            <faultstring>com.sun.xml.messaging.saaj.SOAPExceptionImpl: Error during saving a multipart message</faultstring>
        </S:Fault>
    </S:Body>
</S:Envelope>

LaurenceLabonté

TransactionID (received from the sendFax) and faxId are two different type of ids.

For soap call that take a id, doc says:

faxId	The fax ID. This the field "id" retrieved from findOutboundFax

I suggest looking at the tutorials, with example for sendFax, findFax, get fax image:

https://developer.opentext.com/ce/products/core-fax/tutorials/get-started-with-core-fax-soap-web-services/5

https://developer.opentext.com/ce/products/core-fax/tutorials/get-started-with-core-fax-soap-web-services/6