Admin server test connection error

Luis Carretero · October 3, 2023

We are installing Content Server 23.3 in a new environment (previously we have installed OTDS 23.3 in another server successfully); when we try to make a test connection with OTDS, it appears a Java lang error: timeout (from both sides: CS to OTDS and OTDS to CS).

We can see OTDS web page from a browser in CS Server and vice versa.

There is no load balancer in between both servers and firewall and ports are open.

Any idea what the problem might be?

Regards

Greg Griffiths · October 16, 2023

are you sure that the configuration settings are correct ? have you increases the log levels on OTCS to max and see what you get when your test the connection ?

Luis Carretero · October 16, 2023

Finally, we solved the error. There was a security rule applied by our IT Security

Admin server test connection error

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