Fax callback API with incorrect Content_Type

GerardZ
GerardZ Member
in Core Messaging #1

ID edm.fax.dev@prudential.com is configured at the account level for a callback API with application/json format. This functionality is working.

However, for job_id xsi-1507269286, the content_type of the callback api request payload is text/xml;charset=UTF-8, which is causing the callback response to not be processed.

The document attached are part of xsi-1507269286 is "pdf" but the actual content of the pdf is invalid (not a valid pdf). In this case, the expectation is for the callback api request payload to be application/json containing an error status and gamma code.

Could you please investigate why the content_type of the callback API is being set incorrectly in this case?

Thanks

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Answers

  • GerardZ
    GerardZ Member
    #2

    Hello, is there any update on this question. I can provide an updated job_id is required.

    Thanks

  • Akash Venugopal
    Akash Venugopal E Member
    #3

    Hi. Please try the request again and in case of failures kindly raise a support request for further investigation with the job details.

  • GerardZ
    GerardZ Member
    #4

    I ran a request this morning, 11/4, and the issue is still occurring. Please see request: xsi-1726240139

    The request included a TIFF document type which failed processing on the Open Text side ("fax": value changed to xxxxxxxxx in the following from the original valid value).

    {
    "job_id": "xsi-1726240139",
    "entry_time": "2024-11-04T13:27:49.000Z",
    "job_state": [
    "Processing",
    "Cancelled",
    "Error",
    "Posted"
    ],
    "deliveries": [
    {
    "ref_base64": "Sm9obiBEb2U=",
    "fax": "xxxxxxxxxx",
    "delivery_attempts": [
    {
    "state": "Cancelled",
    "gamma_code": 5000,
    "first_attempt": "2024-11-04T13:27:49.000Z",
    "delivery_time": "2024-11-04T13:27:49.000Z",
    "pages_delivered": 0
    }
    ]
    }
    ]
    }

    The fax status callback API failed processing on my side due to an invalid content type: Content type 'text/xml;charset=UTF-8' not supported

    The expected Content Type is application/json.

    Will raise a support request accordingly.

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