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Virus Scannning Software Can Affect Performance
The information in this article applies to product: e-Work, all versions Issue * Forms load slowly, poor performance Resolution * There are many factors involved in performance, such as CPU speed and utilization, network speed, form design and complexity, server configuration (everything on 1 server, database separate,…
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Folders Don't Appear on To Do and Watch Lists
The information in this article applies to product: e-Work 5.3 5.4 Issue * Folders that should appear on a user's To Do or Watch list are missing. However, the e-Work Administrator utility lists that user on the To Do and Watch lists for the folders. Resolution * Having either a carriage return or tab in the Alerts Message…
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Formatting E-Mail Messages
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.5 6.6.x Issue * E-mail is not being sent as HTML. * A line break can't be inserted into an e-mail when using the function %Email(). Resolution * Configure the e-Work Engine Mail Connector to send MIME-encoded messages with an HTML…
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Fatal Deadlock in SQL Server
The information in this article applies to product: e-Work - all versions with Engine running on Windows 2000 Issue * There is a persistent Blocking/Blocked situation between two or more SPIDs in SQL Server. The Engine stops responding to user requests and must be restarted, sometimes requiring a reboot of the server. To…
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Workgroup Information File is Missing
The information in this article applies to product: e-Work 5.x Issue * When trying to connect to the database with an e-Work DSN using an Access / Jet engine install (in the Designer or with an e-Work utility), a message appears stating 'Workgroup Information File is Missing'. Resolution * This error is caused by…
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Could Not Find Acrobat External Window Handler
The information in this article applies to product: all releases of e-Work with PDF external forms Issue * When trying to open a PDF external form, an alert window appears stating "Could Not Find Acrobat External Window Handler", and the form will not open. Resolution * This is an Adobe Acrobat issue. The most common…
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e-Work Login Problem When Using Novell Border Manager 3.7
The information in this article applies to product: e-Work 5.3 Issue * When you try to login to e-Work going through Novell Border Manager 3.7, the screen refreshes and just displays the login screen again. If you then click Internet Explorer's refresh button, you are logged in, but there are no To Do/Watch List icons,…
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Submit Button Does Not Work with PDF External Form
The information in this article applies to product: e-Work 5.3 Issue * The 'Submit' button does not work with PDF external forms when version 5.1 of Acrobat Reader is used to view the form. Resolution * It is expected that support for this version of Acrobat Reader will not be introduced until the next major release of…
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e-Work Designer's Publishing Dialog Disappears When Using Citrix Client
The information in this article applies to product: e-Work Issue * Running the e-Work Designer in a Citrix client environment can cause the publishing dialog to disappear. If the user switches to another active application while the Designer is in the process of publishing a procedure, switching back to the Designer can…
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Changing Fonts in the Designer
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.x 7.x Issue * Can the font that is used in the Script and Formula Editors in the Designer be changed? Resolution * For the version 6.x Designer, go to View --> Options... and then select the Editor tab. Select the font name and font size…