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Dashboard View Disappears When Using Insight
The information in this article applies to: Product: Metastorm Insight Version: any Issue * A change is made to a .bqy file. Now, when using the SharePoint client, it no longer shows the dashboard view of a chart/graph. Resolution * Delete the existing .bqy file from the workspace before importing the revised copy.
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Metastorm BPM Ribbon Tab Missing From Office Applications
The information in this article applies to: Product: Metastorm BPM Client for Office Version: all Issue * The Metastorm Client for Office is installed, but the Metastorm BPM ribbon tab does not appear. Resolution * Verify that the Metastorm BPM Client for Office add-in is active. Outlook 2007 (Note that the ribbon only…
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Engine Fails to Start Due to Insufficient SQL Server Permissions
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.x 7.x Issue * The database user that's used by the Metastorm Process Engine is given the SQL Server roles db\_ddladmin, db\_datareader, and db\_datawriter. However, the Engine fails to start and an error similar to the following is…
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Certain Characters in Memo and Text Fields Cause Unexpected Behavior
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.x 7.x Issue * When an error message is pasted into a text or memo field, the form may fail to submit - e.g., The following sequence of characters, seen in the above error message, in a text or memo field will cause problems when the form…
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External URL Not Filtered Correctly When Windows Single Sign-On Used
The information in this article applies to: Product: Metastorm BPM Version: 7.x Issue * Filter parameters for the alert list are ignored when they are part of the redirect in a Windows Single Sign-On (SSO) URL. For example, a user's To Do list has 2 maps - MapA and MapB. The user accesses Metastorm BPM using the normal SSO…
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Additional 'Extension' in Procedure Name Not Ignored in Version 7 and Later
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.x 7.x Issue * A procedure named MyProcedure.xep is published. When changes are made, the procedure is saved as MyProcedure.v2.xep. This procedure fails to publish, and the following message is generated: Error - Map MyProcedure already…
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Configuring Metastorm BPM on 64-bit Windows
The information in this article applies to: Product: Metastorm BPM Version: 7.5.x 7.6.x Issue * When trying to access the login screen in a web browser, a user receives the following error: Service is not available. Retrieving the COM class factory for component with CLSID \{EBAC9532-3094-11D4-9B1F-00C04F2A1F69\} failed…