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Outbound Fax Failure
Sent to - https://faxus1.xmedius.com/faxservice/rest Request {"faxOptions":{},"userId":"CERTEFR@mtb.com","subject":"denial","recipients":[{"number":"7163064380","name":"fg"}],"comment":""} Response Status code response from Outbound Fax request: NotFound (00000000) Requesting more details on why this request is failing.…
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Outbound failure with SOAP API
Soap call: <FaxJobs> <FaxData> <recipient-list> <Recipient> <fax>7163064380</fax> <first-name>Customer</first-name> <last-name>Support</last-name> </Recipient> </recipient-list> <processing-options> <user>CERTEFR@mtb.com</user> <password></password> <delete-input-files>yes</delete-input-files> </processing-options>…
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Delivery of XMOutboundFax failed
Looking for help on this error message 2026-05-13T14:11:25.2685708-04:00 0HNLH38MFMDJ8:00000001 [INF] OutboundFax request URL: https://intdevapi.mtb.com/xmedius (1d183783) 2026-05-13T14:11:25.2695197-04:00 0HNLH38MFMDJ8:00000001 [INF] XML Request: <?xml version="1.0" encoding="UTF-8" standalone="no"?> <FaxJobs> <FaxData>…
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SOAP API Error Sending Fax - User not found
Trying to use the SOAP WS to send a fax. The userId value is what I have registered in my cloud account associated with my email. I also made sure I had the header for XM-Token-Authorization that was provided to me by our account rep. Sample POST body: <soapenv:Envelope…
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Final status callback not received for gamma code: 5000 - State: cancelled
For production account EDM.Fax@prudential.com, when invoking the https://api.us.cloudmessaging.opentext.com/mra/v1/outbound/faxes endpoint for sending a fax, the webhook callback API registered for final fax status updates is not being invoked when the final state is 'cancelled' and gamma code is 5000. For all other final…
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Sender fax number is not displayed in cover page
We are sending fax using XM Fax Cloud webservice, we are populating Sender information including fax number in the request but somehow fax number is missing from the cover page.