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XM FAX Cloud - Outgoing Call with Anonymous Caller ID
Case with HLS/US: We see some outgoing calls getting the error 800. When we associate the user profile with the External number (Outbound Fax Number - outbound only), we still see the error repeating.. If we associate the user profile with a ported number, we see the outgoing call is sent successfully. In the enterprise…
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Error Code: R236 - The PDF file could not be translated - what does this mean?
Hi, Our Fax2Mail service is not processing fax jobs - they are all sitting in the outbox with the error: Error Code: R236 Error: The PDF file could not be translated to fax by the system. Please verify your document format. We are trying to understand what the PDF error is, and how we address it. Does anyone know how to…
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Export pcl file from RightFax 10.6 version
We need to export cover sheet pcl file from RightFax 10.6 version and import into new installation of RightFax 21.2 version. Can anybody please suggest, is there any way to export cover sheet PCL file from RightFax 10.6 version? Any help would be appreciated.
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Fax2Mail Reports for Same Day Jobs
Hi there, I'm using a Fax2Mail - basically OpenText is sending all incoming faxes to an API endpoint on my end. I want to set up a report that's generated 3 times a day and indicates all jobs that failed that day - up until the time that the report was generated. The issue is that the OpenText admin portal only allows me…
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How to tell how many retries
When we check the status of a fax job and it fails, is there a way to get how many times the fax was retried before it is marked as failed? Right now we can tell the time between when it started and when it finally failed, but without knowing the algorithm and assuming things, we don't have a way to know if the fax was…