Core Messaging

Core Messaging (Cloud Fax and Notifications) is a cloud-based, comprehensive omni-channel messaging platform that increases the effectiveness of message creation and delivery. It is a coordinated solution to deliver essential communications via SMS, voice, email and fax with end-to-end visibility and message control.

Converting RightFax COM API integration to Web API and looking for the fax XML metadata
When you got a fax via the COM API there is an XML property that contains metadata for the fax. I cannot find the same functionality in the Web API. DocumentFiles seemed like it had potential but I can't see where you get anything other than the fax in PDF or TIFF. Documents/{id} does have some of the metadata but not…
Retrieve Fax API always returns 204 (No Content), even IN-bound faxes are present in Complete state
We are in the process of investigating of Cloud Fax APIs and we encountered issue with Retrieve Fax API. For some reason, it always returns 204 (No Content), even there are Inbound faxes in the Complete state. Access token is valid and used in other REST APIs normally. This is only the API, which doesn't work as expected.…
Submit Fax REST API doesn't contain "Notes" field appearing on the Cover Sheet
Is there a way to specify a content of "Notes" field in Submit Fax API? In current API documentation, I could not find it: As a workaround I use "Inserts" field which appear in the Destinations: E.g. I added «INS3» in my cover sheet template in place of Notes. My only concern regarding this approach - is max field's length…
Is there a way to add attachment links in the email body via the Email REST api
We are currently sending attachments via the REST api with the pullfile_options enabled and it adds the attachment links at the bottom of the email. Is there any way for us to control where the attachment hyperlinks appear in the email? Is there a way to use inserts so we could control where they are placed in the email…
Where can I edit the email every time I send fax?
I am new on opentext, and I'm just wondering why do I receive an email every sent of fax? The subject of the email is like "Delivery Report <job id>" something like this. Hopefully someone can help me to understand this. Thank you
Faxes get garbled on phone forwards
We are on RF 16.4 sp2. We have two numbers that get faxes in area code 321. The Cisco call manager redirects them to area code 386, which contains the Right Fax number. If you fax to the 321, content gets garbled most of the time. If you fax directly to 386, it works fine. No other issues present. Anyone have a good…
I want to use Banner style 7
When sending a fax, I want to use Banner style 7. https://apiforums.easylink.com/system/files/banner_types.pdf First item from the back: Page 001 OF 001 ＊＊＊ I am using the API's JobSubmitRequest in FaxOptions.PilotlineStyle Executed with type7 specified. The result is below First item from the back: Page 001 The page…
I want to get the TSID value when sending
When receiving, You can get the TSID value from TransactionInfo.TSID　of API JobDocumentTransmitResult and QueuedDocumentRetrieveResult. But I can't get it when sending. It is empty. Where do i get it?
XM FAX Cloud - Outgoing Call with Anonymous Caller ID
Case with HLS/US: We see some outgoing calls getting the error 800. When we associate the user profile with the External number (Outbound Fax Number - outbound only), we still see the error repeating.. If we associate the user profile with a ported number, we see the outgoing call is sent successfully. In the enterprise…
Regarding the change over time from StatusCode other than 0
In the data acquisition process such as API JobDeliveryStatus and JobDetail, if the StatusCode of Status is other than 0 when the Result is acquired once, will the StatusCode be updated to 0 when the acquisition process is performed again? Or once the StatusCode is set to a value other than 0, will it not change over time?
What is "instruction sheet"　？
What is "instruction sheet"　？
Error Code: R236 - The PDF file could not be translated - what does this mean?
Hi, Our Fax2Mail service is not processing fax jobs - they are all sitting in the outbox with the error: Error Code: R236 Error: The PDF file could not be translated to fax by the system. Please verify your document format. We are trying to understand what the PDF error is, and how we address it. Does anyone know how to…
Looking for tips to speed up delegation commands through the .com API
I've made a tool that's used by my team to enter Rightfax related requests for user access and delegation which has ended up being a huge time saver for the the whole team. We basically look up the fax number associated with a user, enter the new users AD login, click a button, and an entry is made in a database requesting…
Can I update the status of one job id in OpenText MyPortal?
Hi, I'm coding the retrieve a fax document by powershell of REST API. this is my understading that after comleting a retrieve fax documents, need to delete a fax docoment which also means to update a status for a job id of retrieving fax. I'm considering a troubleshooting flow that if the powershell failed to delete a fax,…
UserProfileRead - Error calling profile read service The server vmxsiemh1.xpedite.com failed to resp
Getting this error when making a UserProfileRead call. I was able to make a successful call on a Friday and then the following Monday, I've continue to receive this error. Talked to OpenText support and the engineers said the following. However, I'm able to make other types of API calls without issue and get the expected…
FAX 2 Mail web API URL
I'm developing the sending and receiving API for integration with FAX 2 Mail. What is the URL connecting with FAX 2 Mail? Is it possible to access with REST API?
Fax API - Retrieval of document
I am using delete api of fax in my application. There is a mention of docId in the request parameter, which we can get from document retrieval api response. There is not much information about retrieval API, like the mandate fields, and shouldn't we be passing the fax number or job id in the query param to uniquely…
FAX API - Delete fax API
Can anyone provide any information on the request parameter docId to be passed in delete request API ?
EasyLink Messaging AddressBlockRetrieve Opt-Out
I am currently developing an SMS Opt-Out component to one of our features. I am sending an AddressBlockRetrieveRequest with a blockstore value of MR, blocklevel with types customer and user along with a date range. I am utilitizing the AddressBlockRetrieve service by passing in the request and assigning the resulting value…
Failed job state in multiple recipients fax numbers
If destination contains more recipients fax numbers. Here is my ask I am sending faxes to 10 recipients fax numbers out of 8 failed and 2 success. What would be job_state and delivery_attempts "state" ? How to handle Retry mechanism for above use case. Can you please throw more light on Retry logic? Is there any separate…