Core Messaging
Core Messaging (Cloud Fax and Notifications) is a cloud-based, comprehensive omni-channel messaging platform that increases the effectiveness of message creation and delivery. It is a coordinated solution to deliver essential communications via SMS, voice, email and fax with end-to-end visibility and message control.
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Fax2mail
We currently use Fax2mail QueuedDocumentRetrieve class to pull faxes locally to a server; this process runs every 15 minutes. My question is: What would happen if we had overlapping pull process attempting to pull down the same type of fax?
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Migrating from EasyLink SOAP to REST
Hi all, I would like to migrate from using the easylink SOAP APIs to the REST APIs. We are using easylink apis to send faxes. Can we use the same account credentials to use the Cloud Fax Rest APIs? Where can we find the documentation, as well, how do we setup the webhook/callback capability?
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RightFax COM API (RFCOMAPILib)
Hi, I am trying to create an application that using RightFax COM API (RFCOMAPILib) that connect to our CloudRrightFax server but I am getting an "Access Denied" when running the command OpenServer() in my code. I am able to login in the RightFax cloud using the account used on the API. Appreciate any help. Thanks
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Web-hook Body format - receiving XML instead of JSON
I specified web-hook for SendFax API, via "reports" field: "reports": { "type": "detail" "report_destinations": [ { "url": "https://apidev.oa.com/fax/v1 … "} ] } And it is triggered normally, I receive this web-hook upon report is done. But, my expectation was that I'll extract from body JSON (same as GetFaxStatus API…
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Race condition: SendFax and quickly GetFaxStatus(jobId) returns "Job not found"
I noticed this racing condition. Once I've sent fax and received JobID, I want quickly check current job status. But, instead I receive "Job not found" error". And this is intermittent issue - sometimes it works, but mostly it doesn't. It may need to wait for couple seconds until GetFaxStatus() starts returnning actual…
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OpenText Fax API rate limits
Please provide information on rate limits of your Fax REST APIs. We experience next error while using GetFaxStatus API. 2023-03-20T11:51:23Z [Error] { "message": "API rate limit exceeded" } For now we are polling for fax status and incoming faxes. So, need to know how frequent it can be done. Also, we need to know rate…
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Converting RightFax COM API integration to Web API and looking for the fax XML metadata
When you got a fax via the COM API there is an XML property that contains metadata for the fax. I cannot find the same functionality in the Web API. DocumentFiles seemed like it had potential but I can't see where you get anything other than the fax in PDF or TIFF. Documents/{id} does have some of the metadata but not…
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Retrieve Fax API always returns 204 (No Content), even IN-bound faxes are present in Complete state
We are in the process of investigating of Cloud Fax APIs and we encountered issue with Retrieve Fax API. For some reason, it always returns 204 (No Content), even there are Inbound faxes in the Complete state. Access token is valid and used in other REST APIs normally. This is only the API, which doesn't work as expected.…
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Submit Fax REST API doesn't contain "Notes" field appearing on the Cover Sheet
Is there a way to specify a content of "Notes" field in Submit Fax API? In current API documentation, I could not find it: As a workaround I use "Inserts" field which appear in the Destinations: E.g. I added «INS3» in my cover sheet template in place of Notes. My only concern regarding this approach - is max field's length…
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Is there a way to add attachment links in the email body via the Email REST api
We are currently sending attachments via the REST api with the pullfile_options enabled and it adds the attachment links at the bottom of the email. Is there any way for us to control where the attachment hyperlinks appear in the email? Is there a way to use inserts so we could control where they are placed in the email…
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Where can I edit the email every time I send fax?
I am new on opentext, and I'm just wondering why do I receive an email every sent of fax? The subject of the email is like "Delivery Report <job id>" something like this. Hopefully someone can help me to understand this. Thank you
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Faxes get garbled on phone forwards
We are on RF 16.4 sp2. We have two numbers that get faxes in area code 321. The Cisco call manager redirects them to area code 386, which contains the Right Fax number. If you fax to the 321, content gets garbled most of the time. If you fax directly to 386, it works fine. No other issues present. Anyone have a good…
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I want to use Banner style 7
When sending a fax, I want to use Banner style 7. https://apiforums.easylink.com/system/files/banner_types.pdf First item from the back: Page 001 OF 001 ＊＊＊ I am using the API's JobSubmitRequest in FaxOptions.PilotlineStyle Executed with type7 specified. The result is below First item from the back: Page 001 The page…
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I want to get the TSID value when sending
When receiving, You can get the TSID value from TransactionInfo.TSID of API JobDocumentTransmitResult and QueuedDocumentRetrieveResult. But I can't get it when sending. It is empty. Where do i get it?
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XM FAX Cloud - Outgoing Call with Anonymous Caller ID
Case with HLS/US: We see some outgoing calls getting the error 800. When we associate the user profile with the External number (Outbound Fax Number - outbound only), we still see the error repeating.. If we associate the user profile with a ported number, we see the outgoing call is sent successfully. In the enterprise…
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Regarding the change over time from StatusCode other than 0
In the data acquisition process such as API JobDeliveryStatus and JobDetail, if the StatusCode of Status is other than 0 when the Result is acquired once, will the StatusCode be updated to 0 when the acquisition process is performed again? Or once the StatusCode is set to a value other than 0, will it not change over time?
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What is "instruction sheet" ？
What is "instruction sheet" ？
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Error Code: R236 - The PDF file could not be translated - what does this mean?
Hi, Our Fax2Mail service is not processing fax jobs - they are all sitting in the outbox with the error: Error Code: R236 Error: The PDF file could not be translated to fax by the system. Please verify your document format. We are trying to understand what the PDF error is, and how we address it. Does anyone know how to…
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Looking for tips to speed up delegation commands through the .com API
I've made a tool that's used by my team to enter Rightfax related requests for user access and delegation which has ended up being a huge time saver for the the whole team. We basically look up the fax number associated with a user, enter the new users AD login, click a button, and an entry is made in a database requesting…
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Can I update the status of one job id in OpenText MyPortal?
Hi, I'm coding the retrieve a fax document by powershell of REST API. this is my understading that after comleting a retrieve fax documents, need to delete a fax docoment which also means to update a status for a job id of retrieving fax. I'm considering a troubleshooting flow that if the powershell failed to delete a fax,…