Core Messaging

Core Messaging (Cloud Fax and Notifications) is a cloud-based, comprehensive omni-channel messaging platform that increases the effectiveness of message creation and delivery. It is a coordinated solution to deliver essential communications via SMS, voice, email and fax with end-to-end visibility and message control.

Get Fax Status Error
Hi, I was trying to get fax status using OpenText API with URL . Just a note fax request has been successfully accepted and a job ID (jobId = "xsi-1902540338") is returned. o https://api.us.cloudmessaging.opentext.com/mra/v1/outbound/faxes/status/ I am getting the error…
REST API - Send Fax Error
Hi, I was trying to send fax using OpenText API with URL o https://messagingus.opentext.com I am getting the error” tunneling socket could not be established, statusCode=407” while hitting above URL. Can you please help on this issue. Thank you!!!
REST API - Send Fax Error
I was trying to send fax using OpenText API with URL. o https://messagingus.opentext.com I am getting the error” tunneling socket could not be established, statusCode=407” while hitting above URL. Can you please help on this issue?. Thank you!!!
FaxNumberAdd failing on PROD for a specific region code
Hello, I am trying to call the FaxNumberAdd api to assign a fax number to an user. The following payload is being passed to the API endpoint. CountryCode: 1 RegionCode: 919 UserAlias: <valid_user_id> We have found that the FaxNumberAdd is failing for cases where the regionCode is 919 as there are no DNIS available in the…
UserInfo failing on Test2
Hi Team, We are testing our revamped FaxMail integration on Test2. Everything was going well till the 1st of April. But suddenly we are getting errors while trying to communicate with the UserInfo API on the TEST2 environment. The issue that we are getting is: XOA-2000 [system error] : User management internal error --…
UserInfo & getList failing on Test2
Hi Team, We are testing our revamped FaxMail integration on Test2. Everything was going good till 21st of March. But suddenly we are getting errors while trying to communicate with the UserInfo,and getList APIs on TEST2 environment. The issues that we are getting are: Fax Number Available List Request Processor User…
UserInfo & UserCreate failing on Test2
Hello Team, We are testing our revamped FaxMail integration on Test2. Everything was going good till 4th of March. But suddenly we are getting errors while trying to communicate with the UserInfo & UserCreate APIs on TEST2 environment. The issues that we are getting are: client - server connection problem & User management…
Export pcl file from RightFax 10.6 version
We need to export cover sheet pcl file from RightFax 10.6 version and import into new installation of RightFax 21.2 version. Can anybody please suggest, is there any way to export cover sheet PCL file from RightFax 10.6 version? Any help would be appreciated.
FaxNumberRemove failing on Test2
Hello Team, I am trying to call the FaxNumberRemove api to remove fax number from an user. The endpoint I am using is TEST2: https://test2messaging.easylink.com/soap/sync. I am getting the following error whenever I am hitting the endpoint: The payload that I am sending to the service is given below for reference: I have…
FaxNumberAdd failing on Test2
Hello, I am trying to call the FaxNumberAdd api to assign a fax number to an user. The endpoint I am using is TEST2: https://test2messaging.easylink.com/soap/sync. I am getting the following error whenever I am hitting the endpoint: I have already created a valid user on TEST2 with Mail2Fax service prior to testing this…
How to Export the CDR from Open Text Fax Gateway 2100
Just as the title says, I can not seem to find an area to export the CDR report. The web GUI just isn't cutting it. Thanks, Rick
CloudFax Trial Developer Account Authentication Access Error
Hello All, I am using OpenText Cloud fax for the first time and trying to send sample fax using below url. I am confused about using userid and password for testing. I have created developer account using my email address and go Service Password. What will be my userid and password for FAX REST API? can anyone share a link…
supported attachment file in SendFax
We have installed RightFax 21.2 version in our fax server. In Fax util, when we try to attach a file from send fax window then its only allow to attach a *.pcl file. Do we need to configure some settings to allow other file types like txt, docx, pdf or jpeg? Any help would be appreciated.
Fax2Mail Reports for Same Day Jobs
Hi there, I'm using a Fax2Mail - basically OpenText is sending all incoming faxes to an API endpoint on my end. I want to set up a report that's generated 3 times a day and indicates all jobs that failed that day - up until the time that the report was generated. The issue is that the OpenText admin portal only allows me…
updated list of all possible gamma codes
Hello, We received an "unknown" gamma code of 1001 from your API at 20:05 yesterday. I need to add that gamma code along with a short text description to our systems so I can restart our jobs that abended. Can you please tell me what that code means? Also, can you please provide a list of all possible gamma codes so I can…
500 Error when sending a fax
We are getting intermittent 500 errors when trying to send faxes. Then if we try to send the same fax again it will work. We get {"error_code":"2000","error_message":"Internal Server Error"} with a 500 status code. Does anyone know how to get more data on this error so we can try to work a way around it? Thanks.
Move a fax to a folder
We are switching our application from using the COM API to the web API and I'm having trouble figuring out how to move a fax to a folder once I've sent the job. Based on the web API help the only thing that seems like it might work is the "DocumentCommands" and the Route action. When I try that I get a "Sequence contains…
Facing issue in RightFax web API authentication
We are trying to integrate RightFax web API (Version RightFax 21.2) for Send and Receive Fax in our web application. While accessing RigthFax API methods through API URL (eg: "https://localhost/RightFax/API/Users/"), its asking for username and password, we have supplied admin credentials and its showing below error:…
Fax validation
Hello Do you validate fax numbers ? I've sent fax on number "adada!!!" and get "job_state": [ "Complete", "Posted" ], Is it ok ? Thanks
How to tell how many retries
When we check the status of a fax job and it fails, is there a way to get how many times the fax was retried before it is marked as failed? Right now we can tell the time between when it started and when it finally failed, but without knowing the algorithm and assuming things, we don't have a way to know if the fax was…