Min and Max Time frame for reception of arrival event tag

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krithvit
krithvit
edited December 16, 2011 in Cloud Fax and Notifications #1

Hello there,

Backgrund information for the concern:

We are developing a solution to capture the arrival event tag sent from PGi in our application.  The current approach is as follows:

  • We send a SOAP request for getting the final delivery status as soon as we recieve the JOB ID from PGi
  • As explained earlier, based on the response from exchange server, the ArrivalEvent tag will be appended in the response message and submitted back to our system.

 Concern:

 If there is a minimum / maximun timeframe  already available or can been set from EasyLink end to provide the ArrivalEvent to our system so that it will help us to update the email delivery status in our database within certain timeframe and not to wait for longer time.

 

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  • thuneke
    thuneke
    #2
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    The first thing I would like to address is the JobDeliveryStausRequest. You should wait at least 5 to 10 minutes before doing the first request. At that point with email the results will usually be available. If not, you want to wait a certain amount of time before making the request again. This will take some of the load off your side and our side.

    The ArrivalEvent being populated depends on our receipt of the the Delivery Status Notification from the destination ISP. There is no timeframe on when this could happen and no guaranty that it will happen. If it is sent we pass back the information. You may want to use the HTMLOpenTracking in EnhancedEmailOptions for tracking purposes.

    Below is the URL to the documentation microsite:

    https://apiforums.easylink.com/emapidocs/

    Go to JobSubmit Request and click EnhancedEmailOptions.

    Tom

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