Unable to install any application on the AppWorks server

Pradeep Tekkey

Hello, I am unable to install any application or package on the Appworks gateway server. The installation progress indicator does not indicate what is going on but upon inspection of the browser console I see 404 and 500 error.

Screenshot attached

Could someone please point me in the right direction to troubleshoot this error.

I was trying to install the Tempo box and Appworks addon packages to the server.

Thanks and appreciate the help.

SDay

Hi,

Could you supply the logs from the gateway and more details of your install

Is it a standalone install with the embedded Derby DB and internal OTDS

Thanks

Simon

Pradeep Tekkey

Its a single server standalone install with local instance of MySQL database and external OTDS. Here are some additional log information:

gateway.log file

2015-01-17 12:18:28.867 INFO   com.opentext.otag.rest.util.JsonpFilter  - A warning about POST requests is expected due to jsonp filtering, 
and can be safely ignored.
2015-01-17 12:18:36.120 INFO   com.opentext.otag.rest.util.JsonpFilter  - A warning about POST requests is expected due to jsonp filtering, 
and can be safely ignored.
2015-01-17 12:18:45.427 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded a bundle named tempobox_10.5.12.otag
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded content, version 10.5.12
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded favoritesfeature, version 1.0.0
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded favorites, version 1.0.0
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded objectdetailsview, version 10.5.12
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded shares, version 1.0.0
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded tempoboxhelp-app, version 10.5.12
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded tempobox, version 10.5.12
2015-01-17 12:18:45.428 INFO   com.opentext.otag.rest.impl.AppsImpl  - otag@otag uploaded tempocontent, version 1.0.02015-01-17 12:18:48.004 INFO   com.opentext.otag.rest.util.JsonpFilter  - A warning about POST requests is expected due to jsonp filtering, and can be safely ignored.2015-01-17 12:18:48.357 INFO   com.opentext.otag.rest.apps.App      - Deploying app content
2015-01-17 12:18:48.357 INFO   com.opentext.otag.rest.apps.App      - ====deployment removed. Moving from staging.2015-01-17 12:18:48.363 INFO   com.opentext.otag.rest.apps.App      - ====move failed; retrying.
2015-01-17 12:18:48.363 ERROR  com.opentext.otag.rest.v1.Apps       - java.nio.file.DirectoryNotEmptyException: /usr/share/tomcat/otagtmp/content

catalina.out file

Jan 20, 2015 10:59:18 AM com.sun.jersey.spi.container.servlet.WebComponent filterFormParameters
WARNING: A servlet request, to the URI https://appworksgw:8443/gateway/v1/auth, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
Jan 20, 2015 11:03:37 AM com.sun.jersey.spi.container.servlet.WebComponent filterFormParameters
WARNING: A servlet request, to the URI https://appworksgw:8443/gateway/v1/stagedapps/content, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.

localhost.log file

Jan 20, 2015 10:58:19 AM org.apache.catalina.core.StandardContext listenerStop
SEVERE: Exception sending context destroyed event to listener instance of class com.opentext.otag.rest.OTAGServletContextListener
java.lang.NullPointerException
        at com.opentext.otag.common.notifications.Cluster.stop(Cluster.java:77)
        at com.opentext.otag.common.notifications.NotificationService.stop(NotificationService.java:191)
        at com.opentext.otag.rest.OTAGServletContextListener.contextDestroyed(OTAGServletContextListener.java:44)
        at org.apache.catalina.core.StandardContext.listenerStop(StandardContext.java:4831)
        at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5478)
        at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
        at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1575)
        at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1564)
        at java.util.concurrent.FutureTask.run(FutureTask.java:262)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
        at java.lang.Thread.run(Thread.java:745)

SDay

Hi

This is certainly a file system permissions issue for the user running tomcat

What happens if you do a quick test of running the tomcat with a user with higher permissions ,such as root

I did a quick test on Centos 7 with MySQL 5.5 and hit no issues

Can you try it as root

Simon