Core Messaging

Core Messaging (Cloud Fax and Notifications) is a cloud-based, comprehensive omni-channel messaging platform that increases the effectiveness of message creation and delivery. It is a coordinated solution to deliver essential communications via SMS, voice, email and fax with end-to-end visibility and message control.

Open Tracking when a user does not pull images
Good afternoon - When sending an HTML document and requesting OPEN tracking, if the recipient does not have "download images" enabled, is there a way to capture an OPEN event? For example, the recipient has opened and read the HTML but not allowed the download of any images - these do not appear to be captured as an OPEN…
Need assistance in using the EasyLink webservices
Hi Team, We are currently using SFTP process to send the pdf files to your system for fax functionality in our application. Now we want to replace SFTP process with webservices for sending pdf files. could you please help us to give a sample use case that explains pdf sending and acknowledgement processing functionalities…
How is it that a "BLOC" number can later be "SENT"?
Why is it that jobs previously sent to fax numbers resolved to "BLOC", yet jobs sent to the same fax number at a later date resolve to "SENT"? 80053212 3175542191 2016-02-24 00:29:45 BLOC SENT 2016-03-16 14:23:00 3175542191 10317022 86581947 3175542191 2016-03-01 19:46:54 BLOC SENT 2016-03-16 14:23:00 3175542191 10317022…
Fax Resend
Is their a way to retain the fax images delivered to OpenText via JobSubmit and associated with the MESSAGE_REFERENCE_NO to be able to use the Resend function? When the initial attempt(s) fail or exceed the retry attempts, the JobStatus reports the job as ["Complete","Posted","Purged"], where the "Purged" would imply there…
More than 1000 pages In document
Does EasyLink accept more than 1000 pages in a PDF file.
Job Delivery Request - Item Level State value of 8 - Expired
I have read the following definition of the item level state definition for Expired Expired - The item was not attempted before the job expired. Jobs can expire due to the specification of an expiration time, or also due to blackout restrictions (preventing delivery of voice jobs after certain times of day). Does this…
User authentication while sending fax
hi am getting below issuse when i login.Submitting using Jobsubmit User authentication not accepted is the error. Provieded usename:t2/pharmerica
Changes in EasyLink Messaging APIs
What is your process about notifying customers about upcoming changes in APIs?
What is the Job Status for a fax that was successfully sent
I developing an application that will check that statues of sent faxes. Which of these two job statuses is used to tell if a fax was delivered? Delivered Posted In the testing that I have done, I see the Complete Status and the Posted Status.
The request failed with an empty response
Hi, I am trying to submit a fax using url http://test2messaging.easylink.com/soap/sync and getting an exception on the JobSubmit "The request failed with an empty response". This process was working before we requested a change to our account name. the new account name is HGBOnbaseTest@humana.com. Can you help me determine…
JobDeliveryStatus - why is there no CustomerReference field on the Request, but one on the Result
We are looking to use our own internal id instead of a Job Id. However,I noticed that there is no customer reference field on the request.
DeliveryReport never get sent
I send today (in live) 4 fax and never got the delivery report, is there any way to check why? sxsi:68694701, sxsi:75251005, sxsi:75250948 and sxsi:75251560 Attach are the 4 xml files
JobListRequest by jobid
Do you have c# sample how to get JobListRequest by jobid, all I could find is by date, I neded to retrive JobList by jobid.
Error in sending TIFF file with JPEG compression as attachment
We are getting an error from EasyLink when we send attachments with TIFF file as JPEG compression.
Need barcode details in F2M Push Request
Hi, I want barcode details in F2M web service inbound push request.Currently i can see any barcode related data in xml file.Can you provide me details that how can i get barcode related details in push request. I have given below example of Inbound push xml : <?xml version="1.0" encoding="UTF-8"?> <Envelope…
Gamma Code 5000
Yesterday a fax attempt was terminated and we received the Gamma Code of 5000 through the Messaginmg API. I am looking at getting more information about the cause of this failure so we can avoid having this problem in the future. The tech info on the fax is: User: hvfaxo@globalp.com Job ID: 1693811720 Date/Time: 2/25/2016…
Determing final result of JobDeliveryStatus
I am currently working on application that will use the results of a JobDeliveryStatus call to determine if a fax was succesful sent or not. I am looking for clarificaton on the use of Status and State fields. The first thing that I check is the Status Field which tells me the overall status of the request. This one I must…
Receiving 2909 / 2209 during Job Submit in C#
This is my first attempt to use this API. In C# I am trying to submit a Fax Job. The results I get back say I am having authentication issues. However, if I use the Authentication WebService to just validate my credentials it tells me I am Authenticated OK. I am not sure why when I try submitting a Fax JOb I am getting the…
why it's saying incorrect format when you are sending Doc or PDF
The below is the message i am getting from easylink when i send a fax The document submitted for delivery cannot be translated. Please verify that the document is in a valid format
Delivery Response after fax submission.
hi when sent a fax then i got jobsubmittion status as pending.then i have got jobdelivery status response. i have attached delivery response for fax submittion. I got fax status as canceled.Can you tell me the reason for cancellation.