Launching the "view" action on a document

onixterry
onixterry Member
edited March 5, 2012 in Documentum #1

I have installed the Documentum Developer Edition 6.5 software on a Windows 2003 R2 server.  It is working fine on the local server.  If I try to access one of the documents with a URL like this:

http://demo-documentum.myserver.com:9080/webtop/drl/objectId/09de75d18000256b

The option to "View" or "Edit" appears.  If I click "View" then the document loads in WordPad.  That's exactly what I want to have occur.

When I invoke the same URL from my own computer, I see the page with the option to "View" or "Edit".  Clicking either one results in an error.

When I first click "View", the URL changes to:

http://demo-documentum.myserver.com:9080/webtop/wdk/system/drl/drl.jsp

Then I see an indication that "Content Transfer Service" is loading.

After about 30 seconds or so I see a pop-up window appear with the following:

An error has occurred.

An error has occurred when invoking the UCF runtime. Details:
Exception in thread "main" java.lang.ExceptionInInitializerError
at com.documentum.ucf.client.logging.impl.ClientLogger.info(ClientLogger.java:38)
at com.documentum.ucf.client.transport.impl.ClientEngine.<init>(ClientEngine.java:143)
at com.documentum.ucf.client.transport.impl.ClientEngine.main(ClientEngine.java:53)
Caused by: com.documentum.ucf.common.UCFRuntimeException: java.lang.reflect.InvocationTargetException
at

On the web page that is not the pop-up, I see the following error:

An error has occurred.

After closing the popup error message window, press the Refresh or Reload button on your browser to continue.

Pressing refresh/reload results in a new pop-up with a slightly different error:

An error has occurred.

An error has occurred when invoking the UCF runtime. Details:
Exception in thread "main"

After closing this window, press the Refresh or Reload button on your browser to continue.

My system is connected over a VPN.  If I perform these functions from within computers that are part of the same network as Documentum, everything runs fine whether on Chrome, IE, etc.

What I am not sure about is if this would work fine from my computer if I brought it and plugged it into the same network.  Unfortunately I am not able to do that.

Any thoughts on what the issue is?  Is it some sort of VPN conflict?  Is it something to do with my computer?  My Java instance?

Thanks

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Comments

  • DCTM_Guru
    DCTM_Guru Member
    edited March 3, 2012 #2

    What JRE is installed on your computer?

  • sagar.singh
    sagar.singh Member
    edited March 5, 2012 #3

    Check the JRE version on your computer.. for the time being try chaging the java console network setting.

    Control Panel --> Java --> General --> Network Settings --> Select Direct Connection.

    Regards,

  • onixterry
    onixterry Member
    edited March 5, 2012 #4

    C:\>java -version

    java version "1.6.0_31"

    Java(TM) SE Runtime Environment (build 1.6.0_31-b05)

  • onixterry
    onixterry Member
    edited March 5, 2012 #5

    C:\>java -version

    java version "1.6.0_31"

    Java(TM) SE Runtime Environment (build 1.6.0_31-b05)

    I set "Direct Conenction" and closed my browser and tried again and I see the same error.

    My System is Windows 7 32-bit.

  • DCTM_Guru
    DCTM_Guru Member
    edited March 5, 2012 #6

    Try downgrading to 1.6.0_27.  This is the latest version of JRE that is supported.  I have seen newer versions of JRE causing problems.

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