D2 Uploader is really slow, how to improve it

Mylie
Mylie Member
edited August 9, 2013 in Documentum #1

Hi,

I have D2 4.1 installed and am currently experience extremely slow uploading service. It takes about 2 mins to upload a 10 kb document. Every other actions in the system works pretty well except for the uploading.

I'm wondering if there is any particular configuration that I can set up to improve the performance? I looked through the D2 performance guideline but didn't find anything specific.

Thank you in advance,

Mylie

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Comments

  • ptrussart
    ptrussart Member
    edited July 10, 2013 #2

    Hello,

    Do you have the issue only during upload or also during download ?

    Do you have an ACS or BOCS server in your environment ?

    Pierre.

  • Mylie
    Mylie Member
    edited July 10, 2013 #3

    Hey Pierre,

    It only happens when I try to upload, downloading works just fine. We only have ACS installed on content server and was told the BOCS may not be necessary if we are no intent to import huge size of files. (We are importing files less than 20kb now)

    Thanks,

    Mylie

  • ptrussart
    ptrussart Member
    edited July 11, 2013 #4

    In the D2 webapp, in Web-Inf/classes, you have a D2FS.properties file.

    There, could you uncomment and modify the line to

         D2-BOCS=false

    And then restart your tomcat ?

    Do you still have the issue ?

  • dctmadi
    dctmadi Member
    edited July 12, 2013 #5

    Which platform is your application server running on?

    We had a similar issue with tomcat running on Linux, adding this parameter in java start up improved things a lot.

    -Djava.security.egd=file:///dev/./urandom

    This issue is identifies in the d2 install guide under troubleshooting.

  • Mylie
    Mylie Member
    edited July 16, 2013 #6

    We are using Windows server 2008 though ☹

  • dctmadi
    dctmadi Member
    edited July 16, 2013 #7

    Di you try any of the recommendations from the D2 4.1 performance best practices white paper.

    They do have some configurations specific for content transfer improvement.

  • Mylie
    Mylie Member
    edited August 9, 2013 #8

    I did, we are still investigating the problem.

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