7.6 install - HELP (again)

Prakash__Kanchan
Prakash__Kanchan
in AppWorks #1

Hi

 

So the SQL problem was fixed. When I continue with the install - it goes upto "updating component registration" and then does a rollback and throws the error "install was interrupted" and nothing is installed.

 

Where should I look for the logs ? Any idea what is causing this to fail ? I'm running the setup under admin rights on a vmware win 7 32bit machine.

 

Thanks

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Comments

  • Tony Tran
    Tony Tran
    #2

    What .Net version do you have on that machine?

  • Prakash__Kanchan
    Prakash__Kanchan
    #3

    I seem to have the following versions on my machine

     

    v1.0.3705

    v1.1.4322
    v2.0.50727
    v3.0
    v3.5

    Incidentally, I wasn't able to install the .NET framework that comes in the prerequisites in the install. It threw an error that I have to get it installed through the windows features in control panel (which I did).

  • Paul Denton
    Paul Denton E mod
    #4

    Hi,

    What OS (x64 or x86?) are you installing on?

    There is an install log normally found in %Temp% for the installing user. It is normally called "MetastormBPM7.6Log.txt".

    Search through this log for the string "value 3", this is the return value of installation errors. From this we should hopefully be able to work out why the install is failing.

    Also please feel free to contact the support team for assistance with getting the product installed.

    Paul...

  • Prakash__Kanchan
    Prakash__Kanchan
    #5

    I'm trying to install on windows 7 32bit. 

     

    I see the following

     

    MSI (s) (F8:6C) [16:26:45:164]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIA5D2.tmp, Entrypoint: RemoveIISVRoots1: Unable to open the IIS Admin Service 1: Error with IISRT: -1102 CustomAction caRemoveVRoots returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)Action ended 16:26:45: InstallFinalize. Return value 3.

     

    MSI (s) (F8:3C) [16:26:48:453]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB2B7.tmp, Entrypoint: CleanUp1: Shutting down the PRC server... 1: RPC server shut down. Action ended 16:26:48: ISCleanUpFatalExit. Return value 1.Action ended 16:26:48: INSTALL. Return value 3.

     

    MSI (c) (30:38) [16:26:49:179]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1MSI (c) (30:38) [16:26:49:179]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.Action ended 16:26:49: ExecuteAction. Return value 3.

     

    Action ended 16:26:50: ISCleanUpFatalExit. Return value 1.Action ended 16:26:50: SetupCompleteError. Return value 2.Action ended 16:26:50: INSTALL. Return value 3.

     

    Not sure what to make of any of that.... :(

  • Prakash__Kanchan
    Prakash__Kanchan
    #6

    Ok . I relooked at the logs. It might have been IIS - I'm reinstalling now with IIS enabled.

     

    I'll update here if it works

  • Prakash__Kanchan
    Prakash__Kanchan
    #7

    That did it - it was the IIS. Didn't know it was a prerequisite. Its installed successfully after I installed IIS components.

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