XOA Service Error encountered when viewing the document sent through fax

angief
angief
in Core Messaging #1

Fax was successfully sent through JobSubmit API returning a status code = 0

But as soon as we click the “View” link at the right side under Actions column in the Web Portal (https://myportal.opentext.com/), we will hit the error popping up on the screen: XOA Service Error

What could cause this error and how do we avoid it?

I noticed that this error often shows up and sometimes it won't. Its kinda intermittent but lately,

the error is not going away.

Please help.

Answers

  • Prabhakr_2018
    Prabhakr_2018 E Member
    #2

    If we are trying to view the Job which are in Completed*(Means the job has some issue). It will fail with Xoa Service Error.

    Try to view the Job which is completed. It will give the proper result.

    If the issue still persist, Please share us the Job Id for which it is viewed.

    Prabhakaran R
    OpenText

  • angief
    angief
    #3

    This is intermittent and recently, it happens most of the time even without changes to our code. How do we avoid this error?

  • Prabhakr_2018
    Prabhakr_2018 E Member
    #4

    If we are trying to view the Job which are in Completed*(Means the job has some issue) Please check the status in portal dashboar. . It will fail with Xoa Service Error.

    Try to view the Job which has status as completed. It will give the proper result.

    Prabhakaran R
    OpenText

  • angief
    angief
    #5

    Thanks for the reply.

    Yes I can see that but I just would like to know what can cause this and how can this be avoided?

  • Prabhakr_2018
    Prabhakr_2018 E Member
    edited June 25, 2021 #6

    The reason for Completed* can be many.

    Some of the reasons from the Jobs which you have submitted.

    1. Submitting a TIFF document for JPEG document type
    2. Submitting the document of particular document for which the profile is not configured
    3. Content of <DocData> is invalid. Use the online "base64 to image convertor tool" and check whether the base64 is converted to respective image successfully.
    4. Submitting empty document as below. <Document ref="test">

    <DocType>text</DocType>

    <DocData format="text"/></Document>

    It can be avoided by the following:-

    1. Compare the usecases of Successful Jobs which showing status as Completed with the one which showing status as Completed*. Check Whether the use case is as per the api documentation link https://apiforums.easylink.com/emapidocs/26/JobSubmit/JobSubmitRequest.html
    2. Save the request xml locally and compare the request of individual Jobs and check whether it is as per the API documentation page https://apiforums.easylink.com/emapidocs/26/JobSubmit/JobSubmitRequest.html
    3. If you want to try different document formats like jpeg, png etc, Please check with the solution consultant on whether your profile is configured for the respective types.


    Prabhakaran R
    OpenText

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