Help with JobSubmit error response - XOA-2000 [system error] : jm_create() failed, error 204

kkantola
kkantola
in Core Messaging #1

Suddenly getting this error after no changes on our side:


{

"Envelope": {

"Header": {

"Response": {

"SenderKey": "http:\/\/messaging.easylink.com\/2_6_x\/JobSubmit",

"ProcessingID": "xxxxx"

}

},

"Body": {

"JobSubmitResult": {

"Status": {

"CompletionTime": "2021-08-09T14:28:32.064Z",

"SubmissionTime": "2021-08-09T14:28:13.655Z",

"StatusCode": 0

},

"MessageResult": {

"Status": {

"CompletionTime": "2021-08-09T14:28:32.064Z",

"SubmissionTime": "2021-08-09T14:28:13.671Z",

"StatusCode": 1,

"StatusMessage": "XOA-2000 [system error] : jm_create() failed, error 204"

}

}

}

}

}

}


Can't find any docs on it - any advice?

OpenText support currently triaging issue, so I'll provide what they say in the comments, unless one of you beats them to it :)

Answers

  • Sai Spandana B
    Sai Spandana B E
    #2

    Could you please provide us with the processing ID to look into this issue .

  • kkantola
    kkantola
    #3

    Hi, turns out this resulted from an outage on the OpenText side. We are not seeing the error anymore now that they have resolved their issue. Our next step is to just make sure we catch this kind of error and return a helpful response to our clients.

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