Documentum webtop and administrator don´t search

CN23
CN23 Member
edited June 22, 2022 in Documentum #1

Hello good afternoon,


I'm new to installing documentum and I'm having a error that I can't solve. I have installed documentum and xPlore but it won't let me search anything from documentum administrator nor from webtop.

When I do a search it says: Problem with this source. View Messages for more details. And in messages I get two messages: 

  - unable to process query

  - no xml collection available to search

I have tried searching directly from the xPlore console and it works.


Does anyone know what could be happening and how to fix it? 

Thank you very much in advance.

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Comments

  • Karen Weir
    Karen Weir E Community Administrator
    #2

    @CN23 , I have moved your post to the Documentum area so that you get the right experts to review.

    I'm new to installing documentum and I'm having a error that I can't solve. I have installed documentum and xPlore but it won't let me search anything from documentum administrator nor from webtop.

    When I do a search it says: Problem with this source. View Messages for more details. And in messages I get two messages: 

      - unable to process query

      - no xml collection available to search

    I have tried searching directly from the xPlore console and it works.

  • Hicham Bahi
    Hicham Bahi E Member
    #3

    First check if it's a Documentum Server problem or a DA problem. Try to run a DQL query against fulltext, e.g.

    select r_object_id,object_name,score,summary from dm_document search document contains '<term which occurs in content or metadata>'

    If it doesn't work, check docbase.log file whether fulltext plugin loader properly and check whether fulltext config objects are configured properly.

  • CN23
    CN23 Member
    #4

    Hi @bacham3, I tried to use the search you told me in idql and I got this answer:

    "query plugin failed to succesfully initialize: dsearch_qrserver_host not found"

    Sin título.png


  • Hicham Bahi
    Hicham Bahi E Member
    #5

    Check the values of object dm_ftengine_config (I guess there's only one), e.g.

    retrieve,c,dm_ftengine_congig

    dump,c,l

    Check the value of dsearch_qrserver_host and whether the server can reach it. Perhaps the value is wrong, or it cannot be resolved or it can be a firewall issue.

  • CN23
    CN23 Member
    #6

    @bacham3 i have this in param_value:

    1.png


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