Issues with Cache

Wheat_ly
Wheat_ly
edited November 8, 2023 in CSIDE and OScript #1

Hi,

Recently I found out that an issue is happening in Content Server. A table called KERRORFAULT is being filled errors, the issue is these new entries are around 25MB big. Which caused the DB to increase in size by 1~2GB per day.
I was able to get some parts of the error and it seems that cache is not able to save some view full of Facets.

Part of error that seems to be the issue: "LLIAPI_ERRMSG.ValueIsTooLargeForMemcached"

Is there a way to potentially fix this?

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Answers

  • Ian Archibald
    Ian Archibald E Community Moderator
    #2

    In the above you mentioned Content Server. Did you mean to post this to TeamSite? KERRORFAULT appears to be related to Content Server from what i can tell, but i do not see anything further about the error in question. You may want to open a support case with Content Server Support and ask them for guidance.

    Ian Archibald
    Manager, Global Technical Support

  • Wheat_ly
    Wheat_ly
    #3

    Oh, I see. Could you please give me link to Content Server Support. I can't seem to find it on this site.

  • Ian Archibald
    Ian Archibald E Community Moderator
    #4

    Support is provided to entitled customers with a valid agreement/license. If you have one for content server, you should see it in the list of entitled products when opening a support case. If you are entitled (or feel you should be), and are not seeing Content Server in the list, then you will need to open a case using the chat window in the portal.

    Ian Archibald
    Manager, Global Technical Support

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