Has anyone worked in Documentum 6.5 with FAST Fulltext Indexing?

DCTM_OG
DCTM_OG Member
edited June 11, 2024 in Documentum #1

We are seeing the "onReturnFromProgress" error when trying to access (view/import/export) documents. We're aware of the UCF articles here that suggest deleting & reloading, but just curious if the FTI plays into the launch of documents that might be interfering with the UCF launch.

Thanks.

Best Answer

  • DCTM_OG
    DCTM_OG Member
    #2 Answer ✓

    Thanks for the input — problem turned out to be a (deeply buried) folder permission setting on the content server…install owner did not have access. Folder ownership had been changed for a migration and was not reverted back.

Answers

  • geraldine198
    geraldine198
    edited June 11, 2024 #3

    Hello,

    Here are a few steps you can take to troubleshoot the issue:

    UCF Client: Ensure that the UCF client is up-to-date and properly installed on the user’s machine.
    Delete and Reload: Follow the UCF articles’ suggestion to delete and reload the UCF client, as this can often resolve issues.
    Check FTI Service: Verify that the FTI service is running correctly and that documents are being indexed properly.
    Server Logs: Review the server logs for any errors related to FTI or UCF during the time the issue occurs.
    OpenText Support: If the problem persists, consider reaching out to OpenText support for assistance, as they may have more insights into the interaction between FTI and UCF.

    Hope this info will help you.
    Best Regard,
    geraldine198

  • DCTM_OG
    DCTM_OG Member
    #4

    Thanks for the reply — I've also done a DFC trace to see why UCF isn't launching. Please see the attached file. The only action I traced was opening a file to view (Read Only). If you or anyone else are better at reading DFC trace files, I welcome any input!

    Thank you.

    dfctrace.OpenDoc.10-Jun-24.log

  • DCTM_OG
    DCTM_OG Member
    #5 Answer ✓

    Thanks for the input — problem turned out to be a (deeply buried) folder permission setting on the content server…install owner did not have access. Folder ownership had been changed for a migration and was not reverted back.

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