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Unable to Open Blank Form Due to Concatenated Length of Names of Roles
The information in this article applies to product: e-Work 5.4 Issue * In 'Restrict viewing to roles' in the properties for an e-Work form, selecting roles whose names total more than 255 characters when concatenated generates an error message 'Unable to access blank form'. In addition, the following messages are recorded…
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Folders Stuck at System Stage
The information in this article applies to product: e-Work 5.2 5.4 Issue * Folders are stuck at system stages. Errors in the Windows Application log read: "Database problem while doing: Opening eWait table to determine next timeout. m\_nRetCode: -1, m\_strError: 'Your transaction (process ID \#xx) was deadlocked with…
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e-Work 5.4 Service Release 6 (5.4.0.6)
The information in this article applies to product: e-Work 5.4 Issues Addressed * When using the Reopen Folder option, the browser goes to the wrong URL after the user cancels the folder. * Alias entries in eDirectory that match the specified filter during extraction cause unexpected results. * Configuration file not saved…
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Deadlocks in SQL Server 7
The information in this article applies to product: all versions of e-Work Issue * Deadlocks occur during queries against eAlert table. This problem has been reported against e-Work version 5.1.1 with MS SQL Server 7. It may also affect e-Work versions 5.2 and 5.3. * The error reported is: * Database exception while trying…
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Virus Scannning Software Can Affect Performance
The information in this article applies to product: e-Work, all versions Issue * Forms load slowly, poor performance Resolution * There are many factors involved in performance, such as CPU speed and utilization, network speed, form design and complexity, server configuration (everything on 1 server, database separate,…
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Folders Don't Appear on To Do and Watch Lists
The information in this article applies to product: e-Work 5.3 5.4 Issue * Folders that should appear on a user's To Do or Watch list are missing. However, the e-Work Administrator utility lists that user on the To Do and Watch lists for the folders. Resolution * Having either a carriage return or tab in the Alerts Message…
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Formatting E-Mail Messages
The information in this article applies to: Product: Metastorm BPM (e-Work) Version: 6.5 6.6.x Issue * E-mail is not being sent as HTML. * A line break can't be inserted into an e-mail when using the function %Email(). Resolution * Configure the e-Work Engine Mail Connector to send MIME-encoded messages with an HTML…
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Fatal Deadlock in SQL Server
The information in this article applies to product: e-Work - all versions with Engine running on Windows 2000 Issue * There is a persistent Blocking/Blocked situation between two or more SPIDs in SQL Server. The Engine stops responding to user requests and must be restarted, sometimes requiring a reboot of the server. To…
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Workgroup Information File is Missing
The information in this article applies to product: e-Work 5.x Issue * When trying to connect to the database with an e-Work DSN using an Access / Jet engine install (in the Designer or with an e-Work utility), a message appears stating 'Workgroup Information File is Missing'. Resolution * This error is caused by…
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Could Not Find Acrobat External Window Handler
The information in this article applies to product: all releases of e-Work with PDF external forms Issue * When trying to open a PDF external form, an alert window appears stating "Could Not Find Acrobat External Window Handler", and the form will not open. Resolution * This is an Adobe Acrobat issue. The most common…