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Problem Shutting Down Windows When Using Office XP (2002)
The information in this article applies to product: e-Work 5.3 5.4 Issue * Trying to shut down Windows (shut down the computer) generates the message 'End Program Parking Window.' Checking Task Manager for the processes running will reveal multiple instances of Outlook.exe. It is necessary to end each of these either…
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e-Work 5.4 Service Release 7 (5.4.0.7)
The information in this article applies to product: e-Work 5.4 Issue Addressed * Conditional visibility may fail for text fields. Resolution * Install e-Work 5.4 Service Release 7 (5.4.0.7) or later. To see if this has been installed, check the 'modified' property of the file 'conditional\_visibility.js'. It should be 17…
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e-Work 5.4 Service Release 2 (5.4.0.2c)
The information in this article applies to product: e-Work 5.4 Issues Addressed * Folders are stuck at system stages. Errors in the Windows Application log read: "Database problem while doing: Opening eWait table to determine next timeout. m\_nRetCode: -1, m\_strError: 'Your transaction (process ID \#xx) was deadlocked…
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Unable to Open Blank Form Due to Concatenated Length of Names of Roles
The information in this article applies to product: e-Work 5.4 Issue * In 'Restrict viewing to roles' in the properties for an e-Work form, selecting roles whose names total more than 255 characters when concatenated generates an error message 'Unable to access blank form'. In addition, the following messages are recorded…
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Folders Stuck at System Stage
The information in this article applies to product: e-Work 5.2 5.4 Issue * Folders are stuck at system stages. Errors in the Windows Application log read: "Database problem while doing: Opening eWait table to determine next timeout. m\_nRetCode: -1, m\_strError: 'Your transaction (process ID \#xx) was deadlocked with…
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e-Work 5.4 Service Release 6 (5.4.0.6)
The information in this article applies to product: e-Work 5.4 Issues Addressed * When using the Reopen Folder option, the browser goes to the wrong URL after the user cancels the folder. * Alias entries in eDirectory that match the specified filter during extraction cause unexpected results. * Configuration file not saved…
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Deadlocks in SQL Server 7
The information in this article applies to product: all versions of e-Work Issue * Deadlocks occur during queries against eAlert table. This problem has been reported against e-Work version 5.1.1 with MS SQL Server 7. It may also affect e-Work versions 5.2 and 5.3. * The error reported is: * Database exception while trying…
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Virus Scannning Software Can Affect Performance
The information in this article applies to product: e-Work, all versions Issue * Forms load slowly, poor performance Resolution * There are many factors involved in performance, such as CPU speed and utilization, network speed, form design and complexity, server configuration (everything on 1 server, database separate,…
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Folders Don't Appear on To Do and Watch Lists
The information in this article applies to product: e-Work 5.3 5.4 Issue * Folders that should appear on a user's To Do or Watch list are missing. However, the e-Work Administrator utility lists that user on the To Do and Watch lists for the folders. Resolution * Having either a carriage return or tab in the Alerts Message…